What are the responsibilities and job description for the Customer Service Representative position at United Community & Family Services Inc?
Description
UCFS is looking for candidates who are passionate about making a difference in the lives of others! UCFS is currently seeking a full-time (40hr) Customer Service Rep or Medical Receptionist for our Norwich Health Center to provide courteous and professional customer service to all UCFS clients, patients, and visitors, as well as internal customer support for clinical staff.
Schedule will be 7:45am-4:45pm Monday through Friday.
Essential Responsibilities:
- Greet clients and visitors in a welcoming and friendly manner
- Answer phone calls and respond to inquiries in a timely and professional manner
- Schedule and confirm appointments for patients
- Maintain electronic medical records and patient files
- Verify insurance information and collect patient co-pays
- Perform basic clerical duties such as filing, faxing, scanning, and emailing
Why UCFS?
Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more. If you are committed to improving the health and well-being of our community, we encourage you to apply for this exciting opportunity.
Requirements
- High school diploma or equivalent
- At least 1 year of experience with prior experience working in a medical office or healthcare setting strongly preferred
- Strong computer skills and knowledge of electronic medical records
- Ability to handle confidential information with discretion
- Excellent customer service and interpersonal skills
- Ability to multi-task and work well under pressure in a fast-paced environment
- Proven critical, analytical thinking skills in order to identify issues requiring escalated assistance
UCFS offers a comprehensive benefits package including:
- Flexible schedules
- Competitive salaries
- Generous paid time off including 3 weeks' vacation, 4 floating holidays and 10 sick days each year
- Medical, dental and vision insurance
- 401(k) plan with 6% employer contribution
- Paid life and disability insurance
UCFS is committed to providing equal employment opportunities to all applicants and employees as protected by applicable federal and/or state law.