What are the responsibilities and job description for the Mortgage Loan Officer Assistant position at United Community Bank?
Overview
United Community is seeking a highly organized and customer-focused Mortgage Loan Officer Assistant. As a Mortgage Loan Officer Assistant, you will support our Mortgage Loan Originator (MLO) or Sales Manager. In this role, you will help move prospective clients through the loan process by providing sales support, loan coordination, document collection, customer service, and end‑to‑end follow‑through. Your work will directly increase MLO productivity and contribute to an exceptional borrower experience.
What You’ll Do
- Monitor loan files and ensure efficient, accurate processing through closing
- Organize and track active loans as directed by the MLO
- Obtain borrower applications and assist with pre‑qualification
- Deliver superior customer service to borrowers and partners
- Complete and review required forms; collect documentation and fees
- Submit files to underwriting and ensure compliance and accuracy
- Manage inbound calls for the MLO and ensure professional communication
- Maintain the MLO database and coordinate submissions to processing and closing
- Assist with pricing scenarios and rate locks
- Provide loan status updates to borrowers and maintain pipeline visibility
- Learn and utilize internal mortgage technology and loan systems
- Maintain strong working knowledge of FNMA/FHLMC, FHA, VA, USDA, and other mortgage programs
- Follow all federal and state lending compliance guidelines
Requirements For Success
- High School Diploma or equivalent
- 2 years of experience as a loan coordinator, loan originator assistant, or processor
- Active NMLS license
- Proficiency in Microsoft Office
- Strong internet research skills and comfort using online tools
Preferred:
- Associate’s or Bachelor’s degree
- Experience with Encompass and Mortgage Returns
- Knowledge of FNMA/FHLMC, FHA, VA, USDA, and other current mortgage loan products
Conditions of Employment
- Must be able to pass a criminal background & credit check
- This is a full-time, non-remote position
FLSA Status: Non-Exempt
Ready to take your career to the next level? Apply now and become a vital part of our team!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay Range
USD $34,102.00 - USD $49,382.00 /Yr.Salary : $34,102 - $49,382