What are the responsibilities and job description for the Contact Center Dispute Specialist position at United Community Bank?
Overview
United Community is looking for a Contact Center Dispute Specialist to provide specialized customer support in processing ACH, debit card POS fraud, and non-UC ATM disputes. Act as a subject matter expert to identify and escalate potential fraud trends, assisting other departments in implementing proactive measures. Deliver exceptional First Call Resolution service while managing risk for the bank and the customer across multiple contact channels.
This position is available in Blairsville, GA or Laurens, SC.
What You’ll Do
• Follow all Contact Center Dispute Team policies and procedures with accuracy.• Support ACH, debit card POS, and non-UC ATM disputes across all contact channels.• Complete disputes accurately within designated dispute software.• Report fraud/dispute trends promptly to the Dispute Team Lead or Supervisor.• Educate customers on fraud prevention tools.• Handle complex dispute/fraud issues and provide exceptional customer service.• Interact professionally with customers and co-workers, representing United Community as “The Bank that Service Built.”• Support multiple customer contact channels (phone, email, secure message, chat).• Actively seek, refer, and/or sell bank products and services that align with customer needs.• Maintain thorough knowledge of all bank products and services.• Participate in ongoing training, monthly coaching, and team huddles.• Keep absences to a minimum to support team performance goals.• Other duties as assigned.
Requirements For Success
Required Skills/Experience/Education: • At High school diploma or equivalent required; Bachelor’s degree preferred.• 1–3 years of banking, bank operations, retail, or customer service experience.• Contact center experience a plus.• Strong analytical and problem-solving skills.• Detail-oriented with accuracy in work.• Ability to make informed decisions quickly and troubleshoot issues.• Strong verbal and written communication skills.• Proficient in Microsoft Office and standard office equipment.• Ability to navigate multiple systems efficiently.• Self-starter with collaboration skills.• Ability to work evenings and Saturdays as part of a set or rotating schedule.• Experience with email, chat, or other customer communication channels preferred.• Bilingual/Spanish-speaking ability a plus.Preferred Skills/Experience/Education:• Bachelor’s degree in a relevant field.• Experience in fraud prevention or dispute resolution.
Conditions of Employment
• Must be able to pass a background & credit check• This is a full-time position requiring flexibility for evenings and weekends. • Some travel may be required.
FLSA Status: Non-exempt
Ready to take your career to the next level? Apply now and become a vital part of our team!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Pay Range
USD $32,146.00 - USD $45,185.00 /Yr.Salary : $32,146 - $45,185