Veteran Case Manager-Klamath/Lake

United Community Action Network (UCAN) is a poverty fighting non-profit located in Southern Oregon. Founded in 1969 by low-income community organizers, UCAN now operates programming across four departments, delivering programs to equip our neighbors experiencing the symptoms of poverty with resources and opportunities to help them reach their full social, civic, and economic potential. Our dedicated and energetic employees provide essential and supportive services to individuals and families. We take pride in caring for our communities each and every day.

UCAN has a generous Benefit Package including:

• Medical Coverage
• Dental and Voluntary Vision insurance,
• Generous leave,
• Retirement plans,
• Basic Life and Voluntary life insurance,
• Employee assistance program. 

Veteran Case Managers provide case management services to help homeless and unhoused veterans access housing.   2 Full-Time Positions Available!                                                                       

ESSENTIAL FUNCTIONS OF THE POSITION:

The essential functions of this position require prioritizing and completing all assigned tasks in a timely and efficient manner, adjusting for changing priorities and availability of resources, and demonstrating initiative in identifying additional job-related tasks to be completed when time permits.  These duties are a representative example of position expectations.  Actual duties assigned may vary and change depending on the business needs of the department and the agency.

• Provide outreach services for homeless population including veterans and/or families. Interview homeless population including veterans and/or families of veterans coming to UCAN for services.  Assess needs of homeless consumers, educate, explain and refer to community resources.  Provide emergency services.  Provide pathways to securing eligibility and identification of service documents to access housing and other benefits as deemed appropriate. Follow-up with clients; which provides a supportive network to ensure stabilization and self-sufficiency. 
• Interview applicants to ensure continued eligibility for services. Explain program, gather and verify information given and determine eligibility for services following guidelines of programs.  Assist applicants in completion of applications.  Process paperwork correctly and in a timely manner. 
• Assist participants to assess their needs and develop a plan of both short-term and long-term goals and work plan to meet those needs. 
• Evaluate progress from point of entry toward self-sufficiency and stabilization. Work with participants to help them develop the skills needed to assume responsibility for choices and progress. Assist participants in completion of applications for services. 
• Provide assistance in acquiring safe, affordable and stable housing. Advocate and provide referrals to other programs and services. 
• Provide training on money management, tenant rights and responsibilities, property care, maintenance, and other topics to support families in obtaining and maintaining stable housing. 
• Remain aware of community resources; establish and maintain rapport with community partners and vendors. Provide housing information, community resource identification and referral, networking, linkages and advocacy to other community resources. Work with area landlords to establish partnerships. 
• Provide follow-up services and a supportive network to encourage family stabilization and self-reliance. 
• Collect data needed for completion of program reports. Enter data into the HMIS system.  Maintain accurate files assuring all information is entered into the programs database in a timely fashion.  Provide information and reports to Supervisor as scheduled or requested. 
• Communicate in a professional, respectful and courteous manner with all employees, clients, the Board of Directors, and others with whom we may work. Contribute to a successful work group and foster a team-oriented culture through positive interactions, active listening, meaningful collaborations, and the constructive exchange of ideas. 
• Drive a company vehicle in the performance of duties. Driving will be required for travel to client homes to perform home visits, and to perform other essential functions as needed. 
• Complete designated job tasks, special projects and all other duties as assigned to meet team, department and agency goals while actively demonstrating accountability, high levels of employee engagement, and responsibility for achieving desired outcomes and measurable results.

Qualified candidates for this position will have relevant education and experience necessary to perform the essential functions and meet the minimum performance expectations for this position with or without an accommodation.