What are the responsibilities and job description for the Receptionist position at United Community Action Network?
Full-time, 40 Hours Per Week, 52 Weeks Per Year
FMLA Status - Non-Exempt
Be the first friendly face and voice of UCAN in Josephine County!
UCAN Receptionists serve as the first point of contact for clients, visitors, and the public. You will greet people in person and answer incoming calls, making sure inquiries are directed to the appropriate departments and services. You will work both independently and with a team to provide efficient, professional, and friendly service that creates a positive experience for staff and customers.
What You Will Do
- Serve as the primary point of entry for the public, in person and by telephone: greet and direct visitors, notify staff of arrivals, and schedule appointments.
- Provide exceptional customer service with timely, accurate responses, using tact, courtesy, and diplomacy with clients, contractors, vendors, and others.
- Gather, maintain, and update community resource lists, and refer clients to the programs that best meet their needs.
- Maintain the reception area, including public information tables and bulletin boards, the office voicemail, and the staff extension list.
- Operate basic office equipment; handle incoming and outgoing mail, bulk mailings, and postage records; and order office supplies.
- Provide clerical support to program staff, including typing, forms and form letters, newsletters and reports, meeting agendas and minutes, and program files.
- Help maintain program inventory records, and collect and record cash payments and donations, write receipts, and balance receipts as assigned.
- Communicate professionally and respectfully, contribute to a team-oriented culture, and complete other duties as assigned.