On-Call Shelter Support Specialist

Position requires on-call shift work which may consist of days, evenings, overnights, and weekends.

Shelter Support Specialists play an important role in the provision of Navigation Center shelter services by ensuring facility operations continue 24/7 and that any maintenance issues are immediately reported. Shelter Support Specialists further ensure that guests are welcomed to the shelter, treated with respect and dignity while providing basic daily living needs. 

The essential functions of this position require prioritizing and completing all assigned tasks in a timely and efficient manner, adjusting for changing priorities and availability of resources, and demonstrating initiative in identifying additional job-related tasks to be completed when time permits.  These duties are a representative example of position expectations.  Actual duties assigned may vary and change depending on the business needs of the department and the agency.

• Must be familiar with the Shelter Intake Agreement.
• Maintain confidentiality.
• Redirect unwanted behaviors and deescalate situations as they arise.
• Understand and implement any necessary emergency procedures.
• Assist volunteers and donors as needed.
• Oversee facility clean up, including bathroom areas and trash disposal.
• Assist guests with departure.
• Assist guests with organization of personal space.
• Remain calm and use good judgment during confrontational or high pressure situations.
• Follow all safety rules and practices, and perform work in a safe manner.
• Perform general cleaning which can include bathrooms and other areas as assigned.
• Believe in the mission of UCAN. Represent UCAN and the Navigation Center in a positive manner in all interactions with partners and the community.
• Communicate in a professional, respectful and courteous manner with all employees, clients, the Board of Directors, and others with whom we may work.
• Contribute to a successful work group and foster a team-oriented culture through positive interactions, active listening, meaningful collaborations, and the constructive exchange of ideas.
• Complete designated job tasks, special projects and all other duties as assigned to meet team, department and agency goals while actively demonstrating accountability, high levels of employee engagement, and responsibility for achieving desired outcomes and measurable results.
• The Shelter Support Specialist will also work at the UCAN Warming Center during the winter months, as needed when temperatures are at the freezing threshold.