OSP Technician I

IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!

At United Communications, we’ve been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the region’s fastest, most reliable internet providers, recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber, fixed wireless, and DSL solutions with a personal, local touch. In partnership with Middle Tennessee Electric, we’re expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.

WHY UNITED?

• Award-Winning Culture: 2023 & 2024 Best Places to Work
• Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
• Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings
• Top 100 Fiber-To-The-Home Leader
• 401k Match, HSA, and more!

SUMMARY

The OSP Technician I will perform skilled technical duties relating to the construction, installation, and maintenance of telecommunications, outside plant copper and fiber facilities, voice and data equipment, and associated telecommunications equipment.

POSITION SCHEDULE AND ONSITE REQUIREMENTS

This is a direct-hire, full-time, on-site position based at our Chapel Hill, TN location. The role requires daily travel within our Middle Tennessee footprint, and a company vehicle will be provided. The schedule is Monday through Friday from 7:30 AM to 4:00 PM, with overtime as needed and participation in an on-call rotation.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include the following, but other duties may be assigned as required.

• Maintains and services aerial and buried service wiring and cables, including new construction splicing, ongoing cable maintenance, and cable pair trouble shooting, repair, and maintenance.
• Performs duties related to copper and fiber cable troubleshooting line, and other facility quality standards.
• Splice, fusion, or mechanical, SM or MM fiber optic cables, to include terminating various types of fiber optic connectors (ST, SC, LC).
• Performs skilled duties related to copper and fiber splicing and preventive cable maintenance.
• Installs plant facilities according to drawings provided by Engineering.
• Installs, splices, and turns up FTTX facilities.
• Performs facilities maintenance required for trouble tickets.
• Performs copper and fiber facilities locates as needed.
• Prepares various documents, such as time sheets, work order summaries, inventory usage, and request forms, etc.
• Keeps service truck fully stocked with required inventory items to perform job duties.
• Performs service orders from the Central Office switch to the customer premises as needed.
• Performs all testing required for installation of POTS and DATA services over copper and fiber optic facilities.
• Cross-trains with Network and Plant personnel to install complex outside plant or central office systems.
• Performs required documentation of service orders and maintenance visits in eLations system.
• Ability to navigate and interpret standard telecommunication prints and mapping.
• Performs other duties as assigned by supervisory personnel.

WHAT YOU BRING

Requirements

• High school diploma or equivalent.
• Familiar with all facilities of the local exchange distribution network.
• Knowledge of basic mathematics and consumer electronics.
• Must hold a valid Tennessee Class D Driver's License.
• Actively participate in the team environment that will foster forward thinking, innovation, and creativity to meet the needs of the company now and in the future.
• Proven analytical skills, requiring continual attention to detail. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Self-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlines.
• Must possess excellent communication skills (oral and written), including the ability to effectively articulate complex situations to colleagues and customers with varying degrees of construction knowledge.
• Must have the ability to solve problems with patience and a positive approach.

Preferred Qualifications

• Experience in telephone OSP construction at an OSP, I&R, or Cable Maintenance technician level is preferred, but not required.
• Ability to read and understand blueprints, instructions, engineering diagrams, work orders, written documentation, training materials, and network records.

Want to learn more about who we are, explore our core values, and discover additional career opportunities? Visit us at www.united.net and join us in building the future of connectivity.