What are the responsibilities and job description for the NOC Technician I position at United Communications?
IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!
At United Communications, we’ve been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the region’s fastest, most reliable internet providers, recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber, fixed wireless, and DSL solutions with a personal, local touch. In partnership with Middle Tennessee Electric, we’re expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.
WHY UNITED?
- Award-Winning Culture: 2023 & 2024 Best Places to Work
- Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
- Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings
- Top 100 Fiber-To-The-Home Leader
- 401k Match, HSA, and more!
SUMMARY
Do you have a knack for solving problems? Do you have a strong understanding of IP protocols and a commitment to exceptional customer service? If so, we have the perfect opportunity for you!
As a NOC Technician, you'll play a vital role in supporting our fiber network and customers across Middle Tennessee. You'll be the hero behind the scenes, ensuring seamless network operations and outstanding customer experiences.
POSITION SCHEDULE AND ONSITE REQUIREMENTS
This is a direct-hire, full-time, on-site position located at either our Chapel Hill, TN, Murfreesboro, TN, or Franklin, TN, location. The schedule for this role is Sunday through Wednesday, from 1:00 PM to 11:00 PM, after the initial 90-day training period.
During the 90-day training period, the position will report to our Chapel Hill, TN location, and the schedule will be Monday through Friday, from 8:00 AM to 4:30 PM.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include the following, but other duties may be assigned as required.
- Manage internal and external communications during network events.
- Lead cross-functional coordination and collaboration through resolution.
- Oversee network upgrades and assist the NetOps team remotely.
- Diagnose, troubleshoot, and proactively resolve network issues.
- Monitor and maintain network infrastructure, identifying and addressing issues as they arise.
- Leverage your expertise to support internal and external networks.
- Utilize industry-standard tools to monitor network performance.
- Troubleshoot Fiber-to-the-Home (FTTH) infrastructure and equipment from Calix, Adtran, Juniper, and Arista.
- Resolve disruptions in IP, DWDM, and TDM services.
- Manage voice and data services using Metaswitch and NetSapiens Ribbon.
- Collaborate with senior technicians and engineers on complex technical issues.
- Document network events, troubleshooting procedures, and solutions.
- Stay current with network protocols, technologies, and best practices.
- Ensure network security and service quality by adhering to established policies and standards.
- Address complex support cases escalated beyond frontline resolution.
REQUIREMENTS:
- 2-3 years of experience in a Network Operations Center (NOC) environment.
- Proven ability to troubleshoot and resolve network issues.
- Strong understanding of TCP/IP protocols and networking fundamentals.
- Experience with DWDM and TDM technologies is a plus.
- Familiarity with Calix, Adtran, Juniper, Arista, Metaswitch, NetSapiens, and Ribbon is preferred.
- Excellent analytical and problem-solving skills.
- Strong communication and documentation abilities.
- Team-oriented mindset with a collaborative spirit.
- Strong sense of ownership and urgency in driving the resolution of network issues and ensuring service uptime.
Want to learn more about who we are, explore our core values, and discover additional career opportunities? Visit us at www.united.net and join us in building the future of connectivity.