What are the responsibilities and job description for the Network Provisioning Specialist position at United Communications?
IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!
At United Communications, we seek excellence in everything we do. We make it our mission to think ahead, make it easy, and make it personal. Every time. We’ve had the home team advantage for over 75 years, and we’re proud to serve the communities where we live, work, and play.
Join the Home Team
- Award-Winning Culture: 2023 & 2024 Best Places to Work
- 4.7 Google Star Rating
- Competitive Compensation and Benefits
- Family-Oriented Culture, PTO, and Paid Holidays
- 401k Match, HSA, and more!
WHAT WE’RE OFFERING
The Network Provisioning Specialist is responsible for the accurate provisioning and maintenance of customer service records within the Elations Service Delivery Platform (SDP). Key duties include processing service orders, non-pay changes, and quick changes; conducting plant reviews; and coordinating across Engineering & Construction, Network Operations, and Fiber and Wireless teams to ensure timely and accurate service delivery. This role also involves managing SDP equipment records, resolving provisioning errors, and supporting customer service teams. Success in this position requires strong technical skills, attention to detail, and a high level of professionalism.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include the following, but other duties may be assigned as required.
- Provision non-pay changes, quick changes, and service orders; conduct plant reviews in Elations.
- Design and remove fiber, cable, and wireless equipment within the Service Delivery Platform (SDP).
- Manage SDP inventory for copper remote service areas with limited ports; coordinate with Network Operations to test or install additional cards to resolve port shortages.
- Identify and correct SDP provisioning errors.
- Coordinate schedules for the deployment and installation of physical plant and networking equipment required to test and activate new services, working closely with internal teams including Inside Plant and Outside Plant.
- Provision and program business customer equipment, including VoIP phones.
- Assign static IP information to residential and business customer orders.
- Provide Tier 1 and Tier 2 support for troubleshooting network service interruptions and issues.
- Support maintenance activities during scheduled maintenance windows as needed.
WHAT YOU BRING
- Bachelor's Degree of Associate's Degree in Information Systems, Information Technology, or equivalent military related experience, is desired.
- A minimum of three years of experience in telecommunications networking or a related field is desired.
- Knowledge and experience with Meta View Web Subscriber Management.
- Knowledge and experience with the Adtran TA5K and AOE platform.
- Knowledge and experience with fiber optic transmission, fiber optic transmission systems, and copper-based cabling systems.
- Detail-oriented with a focus on maintaining customer uptime and service stability during provisioning activities.
- Strong organizational and time management skills, with the ability to prioritize and complete tasks on time.
- Proficient in Microsoft software applications, including Word, Excel, Visio, and Outlook.
- Proven ability to communicate professionally and courteously with customers, vendors, service providers, coworkers, and other business contacts.
- Willingness and ability to work off-shift hours as needed to support network and equipment maintenance, upgrades, and service restoration.
WHO WE ARE
United launched high-quality telephone service for our rural Middle Tennessee communities in 1947 and has evolved to be an innovative internet service provider for consumers and businesses. Boasting the fastest internet speeds in the region, as recognized by Broadband Now, United also delivers a personalized user experience with local customer service, ranking as one of the industry’s best in customer satisfaction. United offers the latest technology in fiber optic, fixed wireless, and DSL internet, and it was one of the first companies in Tennessee to introduce a fiber-to-the-home product to residential customers. United has partnered with Middle Tennessee Electric Membership Corporation to extend broadband to more residents and businesses in under-connected areas.
UNITED COMMUNICATION'S CORE VALUES:
We enrich our communities and the lives of our neighbors through reliable connections and passionate service.
- Safety – we assure the safety of everything we do.
- Service – we are responsive, informed, and easy to do business with.
- United – we communicate and collaborate.
- Integrity – we keep our promises and do the right thing even when no one is watching.
- Driven – we serve to win customers.
