Office Coordinator

Our Mission and Values:

The mission of United Cerebral Palsy of Georgia is to positively support and impact the achievement of a “Life Without Limits for people with intellectual and developmental disabilities. 

UCP of GA’s vision is to create a community in which every person, regardless of ability, can participate as an equal citizen. To realize this vision, UCP of GA offers supports designed to help people maximize their potential and achieve independent, productive, and rewarding lives.

JOB SUMMARY: 

The Office Coordinator provides administrative and front-office support for United Cerebral Palsy of South Carolina (UCPSC). This position serves as the first point of contact for visitors, employees, and callers, ensuring a professional and welcoming experience. The Office Coordinator is responsible for managing front desk operations, coordinating office activities, assisting with facility and utility-related issues, and providing basic information technology support to employees. This role requires strong organizational skills, excellent customer service, and the ability to manage multiple priorities in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•    Greet and assist visitors, vendors, and guests in a professional and courteous manner.  

•    Answer, screen, and route incoming telephone calls to the appropriate staff members or departments.  

•    Monitor and manage shared office email accounts and respond to routine inquiries.  

•    Receive, sort, and distribute incoming mail and deliveries.  

•    Coordinate outgoing mail, shipments, and courier services.  

•    Maintain office supplies and place orders as needed.  

•    Assist with meeting preparation, room scheduling, and administrative projects assigned.  

•    Maintain organized office files, records, and documentation.  

•    Serve as a point of contact for facility-related concerns and service requests.  

•    Assist with reporting and coordinating utility outages, service interruptions, and maintenance issues.  

•    Communicate with vendors and contractors as directed.  

•    Track Operations Department work orders and ensure timely follow-up on outstanding issues.  

•    Support office safety, security, and emergency preparedness activities.  

•    Provide first-level technical support to employees for computers, printers, copiers, phones, and other office technology.  

•    Assist with employee equipment deployment and basic troubleshooting.  

•    Coordinate service requests and support tickets with Help Desk via Managed IT Services vendor.  

•    Assist with maintenance of inventory records for office technology equipment.  

•    Assist employees with Microsoft 365 applications, account access, and routine technology needs as needed.  

•    Support audio/visual setup for meetings, presentations, and virtual events.  

•    Maintain confidentiality of sensitive organizational and employee information.  

•    Promote a positive, professional, and customer-focused office environment.  

•    Perform other duties and special projects as assigned.

EXPERIENCE: 

•    High school diploma or GED required. Associate degree in Business Administration, Office Administration, Information Technology, or a related field preferred. 

•    Two years of administrative, customer service, office coordination, help desk, or technical support experience required. 

•    An equivalent combination of education and experience may be considered. 

General information:  

•    All requirements of this position are subject to modification to reasonably accommodate individuals with disabilities.  

•    This job description in no way states or implies that these are the only duties to be performed by the 

associate occupying this position. Associates will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

•    Requirements are representative of minimum levels of knowledge, skills, and abilities.  To perform this job successfully, the associate will possess abilities or aptitudes to perform each duty proficiently.

•    This document does not create an employment contract, implied or otherwise; United Cerebral Palsy of Georgia is an at-will employer.