Help Desk Technician II

Who We Are

At the United Center, we bring excitement to life through sports, entertainment, and community. Home to the Chicago Bulls (NBA) and Chicago Blackhawks (NHL), we've welcomed over 70 million fans and host more than 200 events annually, from premier sporting events and concerts to family shows and special industry events. In the role as the Help Desk Technician II, you will help our team bring the next round of stories to life on the United Center campus.

Ready to take center stage?

The Help Desk Technician II will be part of a team of go-to experts that support POS systems and end-user technology across the organization—installing hardware, resolving technical issues, and playing a key part in information security and system reliability. If you enjoy solving problems, working with both people and technology, and making a direct impact on day-to-day operations, this is the role for you.

What You’ll Do

• Install, configure, and test POS hardware and software; support workstation hardware deployment, including refresh cycles and office relocations.
• Provide end-user training and technical support for POS operations and functionality.
• Troubleshoot and resolve technical issues related to POS systems, including hardware, software, and network connectivity, both remotely and onsite.
• Serve as frontline support for information security concerns, including incident response and general user interaction.
• Assist with administration of user accounts, group memberships, and related end-user management tasks.
• Support email system administration, including spam reporting/releasing, phishing identification and disposal, whitelisting/blacklisting, and message tracing.
• Track, document, and resolve support issues via the in-house ticketing system; escalate complex cases appropriately and assist in identifying recurring problems.
  
  

What You’ll Need

• Demonstrated 1–2 years of experience providing technical support in a help desk environment, with applicable training.
• A High School Diploma or General Education Degree (GED).
• Proven expertise in supporting and administering Microsoft Office 365 Cloud Suite, including end-user assistance and configuration.
• In-depth knowledge of current Microsoft Windows workstation operating systems and related support practices.
• Advanced proficiency in internet and email applications, with strong user support capabilities.
• Extensive experience in PC workstation hardware, including diagnostics and troubleshooting, as well as support for smartphones and PDAs.
• Solid understanding of client/server environments and intermediate-level troubleshooting skills.
• Working knowledge of network infrastructure with the ability to troubleshoot connectivity issues effectively.
• Ability to work nights or weekends as necessary.
  
  

The pay range for this role is $63,000-65,000 annually. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The total compensation package for this position may also include annual performance bonus, 401K retirement plan with company match, paid time off and commuter benefits. Additional perks include access to our state-of-the-art gym with free fitness classes, catered meals, fun events and free parking.