What are the responsibilities and job description for the Front Desk Agent position at United Brothers Hospitality Group L L C?
Job responsibilities include:
- Check guests into and out of the hotel in an accurate, speedy, and courteous manner.
- Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's check. Balances/verifies all monetary transactions in the appropriate accounts.
- Ensure that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
- Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
- Offer guest assistance whenever possible.
- Responsible for resolving escalated customer relations issues.
- Answer inquiries pertaining to hotel policies and services.
- Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
- Responsible for positively representing and promoting the property.
- Ensures systems and procedures are in place and followed for guest safety and security.
- Ensure that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
- Property compiles, completes, and distributes reports to all management and relevant staff
- Reports any maintenance, security, or safety issues to the appropriate staff
Skills, Educational Background and Experience:
- High School Diploma or GED Required
- Previous front desk experience highly preferred
- Prior experience using Windows based software including Microsoft Word, Excel, and Outlook high preferred
- Excellent organizational and prioritization skills
- Ability to work well and collaborate with others
- Excellent communication skills
- May be required to stand for an extended period of time
- Able to work a flexible schedule
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