What are the responsibilities and job description for the Sales and Service Expert position at United Bank?
About the Role
The Sales Associate at United Bank plays a crucial role in delivering exceptional customer service and driving sales growth. As a key member of the team, you will be responsible for providing efficient and accurate transaction processing, promoting business through quality customer service, and handling routine customer inquiries.
Key Responsibilities
Requirements
The Sales Associate at United Bank plays a crucial role in delivering exceptional customer service and driving sales growth. As a key member of the team, you will be responsible for providing efficient and accurate transaction processing, promoting business through quality customer service, and handling routine customer inquiries.
Key Responsibilities
- Process transactions accurately and efficiently using core banking systems.
- Maintain strict adherence to security procedures and sole control of cash drawer and assigned cash limits.
- Prepare mandatory currency transaction reports and monetary instrument logs in compliance with Bank Secrecy Act regulations.
- Provide excellent customer service throughout the Bank by adhering to sales and service standards.
- Contribute to responsibility in meeting monthly branch and/or individual scorecard goals on a consistent basis.
Requirements
- High school diploma or equivalent.
- Successful completion of the Bank's in-house Sales Associate Training Program.
- Previous customer service contact experience is highly desired.
- Excellent communication skills required; verbal and written communications skills in Spanish or additional language a plus.
- Flexibility on work schedule as business needs arise.
