Branch Manager

Summary:

Administer and efficiently operate a branch office, including operations, product sales, customer service, and security and safety in accordance with the Bank's objectives. Develop new deposit business; provide a superior level of customer relations and promote the sales and service culture through coaching, guidance and staff motivation; achieve individual and branch sales goals through new business sales, referrals and retention of account relationships. Responsible for proper adherence to regulatory and legal guidelines appropriate within the banking industry.

Duties:

• Hire, coach, counsel, and terminate staff according to policies and procedures.
• Provide staff development training in areas necessary for the performance of job duties and individual development.
• Conduct staff performance and salary reviews in a timely manner.
• Set and monitor goals for retail staff.
• Responsible for creating and maintaining the profitable performance of a retail branch.
• Maintain weekly prospect report and discuss opportunities with Retail Banking Manager.
• Responsible for maintaining a confidential environment to protect customers and associates.
• Direct and oversee customer transactions and provide other services as required by the customer.
• Direct and oversee opening and closing of the bank according to policies and procedures and external compliance regulations.
• Schedule work days, teller duties and teller training.
• Ensure that team members adhere to policies and procedures in all areas.
• Respond to after-hours calls as well as emergency calls regarding the branch.
• Perform new account and teller duties as needed.
• Promote and refer United Bank products and services and further establish business relationships when possible.
• Represent United Bank in a positive and professional manner.
• Perform other duties as assigned.

Skills, Knowledge, Abilities:

• Good knowledge of federal and state regulations affecting banking functions.
• Effectively manage employees.
• Work well in a fast paced, deadline driven environment.
• Ability to make independent decisions.
• Ability to multi-task.
• Show strong initiative.
• Advanced organizational skills.
• Maintain open and effective communication channels within and between departments.
• Interpersonal skills to communicate with customers, vendors, and colleagues in a courteous and professional manner at all times.
• Strong desire to work in a team environment and support the Bank with a positive attitude.
• Foster a culture consistent with our core values of Do the Right Thing, Respect, Positivity, Innovation, Teamwork and Accountability.

Education:

• High school diploma or equivalent
• Some college preferred

Experience:

• 4 years progressive banking experience
• 2 years management experience

Certificates, Licenses, Registrations:

• None

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: In the work environments described below, position requires sitting at desk/workstation and utilizing a computer and telephone for prolonged periods of time, good eye/hand coordination, verbal and written conversation with others, walking, standing, lifting/carrying (up to 20 lbs). Vision abilities required by the job include close vision.
• Work Environment: Work will be performed in an office environment. The noise level in the work environment is usually low to moderate.