What are the responsibilities and job description for the Sales Assistant position at United Bags Inc.?
Join a Legacy of Innovation in Packaging - Now Hiring: Sales Assistant
Location: On-site | St. Louis, Missouri
About United Bags, Inc.
With roots dating back to 1890, United Bags, Inc. is a proud 5th-generation, family-owned company and a leading name in bulk packaging distribution. We deliver top-tier industrial packaging solutions-like FIBCs (bulk bags), woven polypropylene, paper bags, and custom packaging-to clients across North America. Our reputation is built on reliability, innovation, and long-term relationships, backed by a robust supply chain and four U.S. distribution centers.
We're not just a supplier-we're a trusted partner to industries that move the world.
About the Role
We're looking for a Relationship Sales Assistant (RSA) to serve as a key connector between our customers and sales team. In this role, you'll be the go-to contact for customer communications, relationship building, and problem-solving. You'll work side-by-side with the sales team to ensure every customer interaction is seamless, professional, and positive.
This is an excellent opportunity for someone who enjoys relationship management, thrives in a fast-paced environment, and takes pride in delivering exceptional service.
Key Responsibilities
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Serve as the primary point of contact for assigned customers, ensuring exceptional service and support.
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Build and maintain strong relationships by actively listening, understanding customer needs, and providing timely solutions.
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Partner with the sales team to remove obstacles and ensure smooth sales operations.
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Manage orders from start to finish, coordinating with domestic and international vendors.
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Communicate order updates and details with warehouse, accounting, and other internal teams.
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Conduct regular check-ins with clients to monitor satisfaction and address concerns.
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Participate in account reviews alongside sales team members to identify growth opportunities.
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Collaborate with management to improve processes and implement solutions.
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Support daily office needs and administrative tasks as required.
Qualifications
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Associate's Degree or higher (Bachelor's preferred).
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Minimum 1 year of customer service experience; sales support or vendor management experience preferred.
Skills & Competencies
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Strong customer service mindset with excellent interpersonal skills.
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Ability to stay composed under pressure and adapt quickly to change.
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Proficient in Microsoft Office Suite (Word, Excel, Outlook).
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Clear and professional communication skills-both written and verbal.
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Strong organizational skills with attention to detail.
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Ability to work effectively as part of a collaborative team.
Salary : $45,000 - $60,000
