What are the responsibilities and job description for the Autoline Support Analyst position at United Al Saqer Group?
Established more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.
We are recruiting an Autoline Support Analyst to join our exceptional ICT Department. The role will involve the delivery of a wide range of technical solutions, working on multiple projects in parallel and being responsible for the delivery of technical tasks on those projects.
AREA OF RESPONSIBILITY:
System Support & Troubleshooting
Provide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.
Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.
Log, track, and resolve incidents using the company’s helpdesk or escalation system.
Coordinate with software vendors for unresolved or complex technical issues.
User Management & Configuration
Manage user access, permissions, and security roles within the Autoline system.
Configure workflows, settings, and user profiles according to operational requirements.
Support new module or branch setups, data migration, and configuration activities.
System Maintenance & Updates
Monitor system performance and ensure application availability and reliability.
Assist in software upgrades, patch management, and UAT (User Acceptance Testing).
Verify system functionality post-upgrade and coordinate with internal IT teams.
Training & User Enablement
Conduct onboarding and user training sessions for new and existing employees.
Develop and maintain user manuals, SOPs, and training guides.
Support staff in effectively using Autoline modules to optimize productivity.
Data Integrity & Reporting
Ensure data accuracy and consistency across all modules and departments.
Generate and support operational reports and dashboards as per management requirements.
Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools.
Process Improvement & Documentation
Identify system inefficiencies and recommend workflow or configuration improvements.
Maintain documentation, change logs, and standard operating procedures.
Participate in internal system audits to ensure data and IT governance compliance.
Collaboration & Coordination
Work closely with department heads to understand business needs and translate them into system solutions.
Liaise with IT infrastructure teams on server, network, or access-related issues.
Coordinate with vendors for technical support, enhancements, and new features.
QUALIFICATIONS & CERTIFICATIONS & EXPERIENCE (MANDATORY & PREFERRED):
Bachelor’s degree in Information Technology, Computer Science, or related field.
Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global).
Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).
Experience troubleshooting application, database, and access-related issues.
Familiarity with SQL, system configuration, and reporting tools.
Excellent analytical, communication, and customer service skills.
Ability to work under pressure and manage multiple support requests.
SKILLS & COMPETENCIES (Technical, Behavioral, and Soft):
Technical Skills:
Autoline / Keyloop DMS
SQL & Data Analysis
System Configuration & User Management
Helpdesk & Ticketing Systems
DMS Integration Support
Reporting & Documentation
Microsoft Office (Advanced Excel Functions)
Behavioral Competencies:
Customer Focus – Understands user challenges and proactively resolves them.
Accountability & Ownership – Delivers high-quality results with minimal supervision.
Agility & Adaptability – Responds effectively to change and supports others through transitions.
Collaboration & Influence – Builds strong cross-functional relationships and resolves conflicts constructively.
Result Orientation – Sets clear goals and works proactively to achieve high performance.
Location: Abu Dhabi