Sr Coord - Training Service Center

Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

Job Overview and Responsibilities

The Sr. Coordinator – Training Center Operations serves as the first point of contact for pilots, staff, and visitors at the Flight Training Center (FTC).

This position provides essential administrative support to the Flight Operations division – supporting Electronic Flight Bag (EFB) configuration and troubleshooting, supporting the onboarding of all New Hire pilots, coordinating hotel assignments for pilots at the FTC for training, and a variety of other administrative tasks. Serves as a SME for all pilot badging inquiries, Chinese visas and passports, and SIDA badges. Provides support to Flight Operations, Flight Training, and the FTC Campus. Must be willing and able to work a flexible schedule in a 7-day-a-week operation, including weekends and holidays.

• Create, monitor, audit, and communicate hotel assignments for line pilots coming in for training and others traveling to the FTC on company business
• Partner with external stakeholders to ensure hotel reservations comply with UPA contractual obligations
• Manage United Airlines regulatory compliance requirements for Chinese Visa submissions and renewal, passport renewals and changes, foreign national pilot registration and documentation, and SIDA badge compliance
• Serve as front-line technology experts for pilot EFBs, including initial configuration, installation, troubleshooting, and replacement of iPads in a timely and efficient manner
• Provide excellence customer service support to pilot inquiries and provide front-line administrative support in the onboarding of new hires at the FTC – including M&A employees and new-hire pilot classes - to include fingerprinting, I-9 form support, EFB configuration, business cards, and badging and access control
• Act as a subject matter expert for pilot crew badging to support all badging inquiries, including updates, reprints, and support for damaged or expired badges
• Support the execution of all pilot renewal badging across the UAL system
• Supports the return to work process for pilots returning from leave
• Provide critical administrative support to special projects and new initiatives across Flight Operations and the Flight Training Center as assigned

What’s needed to succeed (Minimum Qualifications):

• High school diploma or equivalent
• Finance or business
• 1-2 years of administrative work experience
• 1-2 years of customer service experience
• Attendance is required at work location – this position is an essential, operational role
• Willing to work a flexible schedule to support a 362-day per year operation, including holidays, weekends, and non-traditional business hours
• Ability to be reliable and punctual is a crucial function of the position
• Ability to actively perform tasks and duties assigned in a timely and responsive manner
• Must be able to prioritize work, function in a high-pressure, fast paced team environment and meet stringent deadlines for completing tasks
• Ability to communicate clearly and effectively, both orally and in writing at all levels. (Must be able to effectively communicate in English, both verbally and written)
• Ability to respond positively to changes and constructive feedback
• Strong analytical abilities and be highly proficient with communication and organization skills and the ability to balance multiple projects
• Proficient in Microsoft Office Suite
• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree or 4 years of relevant work experience

• 2 years of business or finance experience

The base pay range for this role is $41,610.00 to $54,252.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education and skills. This position may also be eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com