What are the responsibilities and job description for the Scrum Master position at United Airlines, Inc.?
Description
Job overview and responsibilities
The role of a Scrum master is a pivotal role in guiding Agile teams to deliver high-quality, business-critical products. Your responsibilities will include facilitating Agile ceremonies, identifying and removing impediments, and coaching both the team and stakeholders on Agile principles and practices. You will be instrumental in cultivating a culture of continuous improvement, empowering teams, and fostering seamless cross-functional collaboration.
Qualifications
What's needed to succeed (Minimum Qualifications):
What will help you propel from the pack (Preferred Qualifications):
Job overview and responsibilities
The role of a Scrum master is a pivotal role in guiding Agile teams to deliver high-quality, business-critical products. Your responsibilities will include facilitating Agile ceremonies, identifying and removing impediments, and coaching both the team and stakeholders on Agile principles and practices. You will be instrumental in cultivating a culture of continuous improvement, empowering teams, and fostering seamless cross-functional collaboration.
- Agile Facilitation:
- Guide and support Agile teams by facilitating Scrum ceremonies: Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives
- Impediment Removal:
- Identify, track, and eliminate blockers to team progress through problem-solving and escalation
- Partner with leadership and functional groups to resolve dependencies and constraints
- Team Coaching:
- Coach team members and product managers on Agile principles, practices, and frameworks
- Foster a culture of accountability, transparency, and continuous learning with the team
- Organize and conduct training sessions to enhance team members' skills in Agile methodologies
- Delivery Oversight:
- Ensure teams are delivering work in alignment with sprint goals and release timelines
- Use Agile metrics (velocity, burndown, cycle time) to provide insight into team performance and opportunities for improvement
- Support the team and stakeholders in adapting to changes in project scope or direction
- Stakeholder Communication:
- Act as a bridge between product managers, developers, QA, and stakeholders
- Provide clear and consistent updates on team progress, risks, and delivery commitments
- Agile Maturity & Continuous Improvement:
- Promote and support the adoption of Agile best practices across teams and departments
- Lead retrospectives and drive actionable outcomes that enhance team efficiency and morale
Qualifications
What's needed to succeed (Minimum Qualifications):
- Bachelor's degree
- Business Administration, Computer Science, Engineering or related field
- 4 years in technology development roles (BA, Release management etc..)
- Strong understanding of Scrum, Kanban, and other Agile frameworks
- Experience working with Agile project management tools such as Jira, Confluence, or Azure DevOps
- Excellent communication, facilitation, and conflict resolution skills
- Ability to lead by example, demonstrating strong servant leadership and a focus on team empowerment
- Experience working in a collaborative, cross-functional Agile environment, with a strong focus on delivering value
- Ability to manage and resolve conflict effectively, keeping the team focused on achieving sprint goals
- Strong organizational skills and ability to manage multiple teams or projects concurrently
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
- Master's degree
- Agile certifications such as Certified ScrumMaster (CSM)
- Experience as a scrum master, agile coach, or in a similar role within an Agile environment
- Experience in an environment involving DevOps, CI/CD pipelines, or cloud-based application delivery
- Familiarity with Agile frameworks
- Exposure to Agile transformations and change management
- Background in software development or technical project delivery is a plus
- Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.