Client Service/Service Navigator

United Against Human Trafficking is a non-profit organization committed to providing comprehensive support and advocacy for survivors of human trafficking. Our mission is to empower survivors on their path to recovery and self-sufficiency. We are seeking a dedicated and compassionate Service Navigator to join our team and play a vital role in coordinating adult victim referrals, managing partnerships, and supporting programmatic initiatives.

Job Summary: As a Service Navigator for United Against Human Trafficking, you will be a crucial member of the Programs Department, serving as the primary UAHT point of contact for adult human trafficking referrals connected to the Fort Bend County Anti-Trafficking Collective (ATC). You will coordinate referrals to partner organizations, ensure continuity of care, and maintain clear communication with internal teams and external partners. This role will also support broader programmatic tasks and initiatives within UAHT, including collaboration on events, projects, and community engagements.

This position requires flexibility and responsiveness to address urgent needs as they arise.

Desired Experience and Qualifications

Education/Experience:

• Bachelor’s degree in social work, psychology, counseling, criminal justice, or a related field preferred

• Experience working with adult survivors of trafficking, crisis intervention, or service coordination preferred

• Experience working with multi-agency partnerships or coalitions a plus

This position reports directly to the Director of Programs

Qualifications

1. Strong interpersonal and communication skills with the ability to build and maintain collaborative relationships

2. Knowledge of trauma-informed care principles and survivor-centered approaches

3. Empathy, patience, and a genuine commitment to supporting survivors in their journey to recovery.

4. Ability to respond quickly and effectively to referrals and emergency needs

5. Excellent organizational and documentation skills

6. Complete commitment to confidentiality and professionalism

7. Ability to work independently and as part of a team

8. Flexibility to work outside standard business hours, including late nights and early mornings, as needed

9. Ability to travel outside of the Houston area for program or partnership-related activities

10. Proficiency in Microsoft Office Suite and case management software is a plus.

11. Reliable transportation required; must be able to operate a UAHT-owned vehicle as needed

Responsibilities

ATC Partnership & Adult Referral Coordination

• Serve as the primary UAHT point of contact for adult referrals connected to the Fort Bend County Anti-Trafficking Collective

• Respond to referrals and coordinate with partner organizations in alignment with ATC processes

• Maintain consistent and clear communication with ATC partners and internal teams

• Case Operations—working alongside case managers planning & implementing

Programmatic Support

• Support programmatic projects and initiatives across UAHT as assigned

• Assist with planning, coordination, and facilitation of events, workshops, and community engagements

Client Support & Resource Coordination

• Conduct initial assessments to determine survivor immediate needs, safety concerns, and appropriate resources

• Connect clients to essential community services and support their navigation of resources

• Support safety planning and provide crisis-informed guidance as needed

Documentation & Operations

• Maintain accurate, timely, and confidential records in accordance with UAHT standards

• Support internal reporting, data collection, and operational needs related to referrals and services

Administrative & Special Projects

• Provide administrative support for departmental operations and assist with additional projects or initiatives as assigned.

General Responsibilities

Agency Compliance

• Reports to work consistently and on time; ensures responsibilities are covered when absent

• Adheres to UAHT policies and procedures and maintains confidentiality

• Communicates proactively and professionally with internal teams and external partners

Team Relationships

• Works collaboratively with internal teams and external partners

• Accepts responsibility and demonstrates accountability for work product and professional growth

• Provides and welcomes feedback; participates constructively in team problem-solving and decision-making

United Against Human Trafficking (UAHT) is an organization whose mission is to end human trafficking through educating the community, preventing exploitation, and empowering survivors. We fight so that all may live free. UAHT is an equal opportunity employer and provides a number of benefits to qualified employees. Normal business hours are Monday through Friday from 9:00 AM – 6:00 PM, however this is a full-time position requiring flexible hours including evenings, weekends, and on-call coordination for referrals and partner needs.

To apply for this position, please send a resume and cover letter to hr@uaht.org. To learn more about the organization, visit www.uaht.org.