Territory Service Development Manager

Job Type

Full-time

Description

United Ag & Turf is a John Deere Dealership with multiple locations across Texas, Oklahoma, Arkansas, and New Mexico. United Ag & Turf serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag & Turf strives for exceptional customer experience throughout all our locations and departments including parts, sales, service, and transportation.

Purpose

Works with multiple service departments for defined territories to provide direction on optimizing service capacity and performance for individual service departments, technician performance and reporting, as well as, recruiting and retaining service department employees.

Responsibilities

• Develops Communicates and monitors effective service department processes and performance and continual improvements
• Monitors service department performance relative to technician performance and capacity
• Assist in recruiting, staffing, and employee development activities for onboarding new service department employees
• Supports the development of all service personnel
• Assist in completing performance reviews of service staff in the area of labor sales, expense control, and labor performance to meet the companies objectives
• Assist in low performance process for techs that are underperforming
• Identify and drive continuous service capability and improvements
• Identify training opportunities, work with training department to develop and deliver training plans for all service department employees on service system and processes
• Prepare and Analyze service department reports; use data to help drive improvement and growth
• Develop action plans for locations to improve Service department financial performance through achieving sales and profitability goals
• Works with Business Operations Managers to lead the execution of the Service department marketing plan and sales tactics
• Visit key customer accounts as necessary to strengthen relationships and grow sales
• Assist in setting expectations and hold Service Managers accountable for facility appearance, cleanliness, and safety including offices, shop, inside and outside storage
• Analyze service department capability in special tools and equipment
• Support the student Ag Tech program and recruiting efforts for respective territories
• Assist Business Operation Managers and store locations in problem resolution regarding customer experience
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Ensure that company’s reputation and image in the community is consistent with company Core Values
• Work extended hours and weekends as necessary
  
  

Requirements

Experience, Education, Skills and Knowledge

• 5 year(s) experience in service department management experience
• Demonstrated ability to analyze service department performance and develop solutions to improve performance.
• Extensive knowledge of service management principles and technician performance
• Experience working effectively with cross-functional teams and remotely located team member
• Ability to use computer applications such as Microsoft Office, Excel, Query, Equip, and other internal and internet functions used to manage inventory
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.