Customer Service Account Manager

SUMMARY: 

The successful candidate will manage every aspect of United 1’s relationship with key accounts. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed. KAM will maintain and nurture strategic relationships, managing both the customer expectations and the customers interaction with other cross-functional departments, ensuring maximum productivity and efficiency. Oversees all facets of the major client portfolio, working with the internal teams to ensure effective execution - including supply chain/operational flow, product lifecycle management, sales order management, procurement, planning, quality and regulatory aspects of the clients’ interests with the company. 

DUTIES AND RESPONSIBILITIES:

• Have an overview of all aspects of the customer portfolio within the organization, tracking KPI’s and ensuring adherence to stated deliverables and working with internal teams to execute their activities to ensure excellent customer service.
• Operates as the primary point of contact for assigned customers, coordinating internal and external deliverables for complex assortment of manufactured product. 
• Utilizes ERP system to create sales order and liaises with accounting and sales teams on movement/shipping of orders. 
• Constant communication and follow up on status of customer orders internally and with the client.
• Analyzes existing and anticipated client needs and promote company services to meet such requirements.
• Functions as liaison between client companies and operations staff.
• Manage multiple projects for key accounts, working to carry out client goals while meeting company goals. 
• Manages all aspects of product lifecycle for client’s products, closely interacts with sales, R&D, quality and compliance teams.
• Oversees new product launch process for new releases for key accounts.
• Develops understanding of client’s culture, product portfolio, competitive position, financial state, investment plan, organization structure and key decision makers.
• Generates and develops added-value business with existing clients to meet specified production goals.
• Regularly interacts with United 1 executives regarding KPI’s and account status.
• Develops and maintain strong relationships with strategic partners to maximize value of high-volume opportunities for the company.
• Grows existing account to full potential and generates maximum revenue on a long-term basis.
• Generates weekly, monthly, and quarterly reports, tracking work as specified by manager.
• Promotes company endorsed programs and services.
• Performs other related duties as assigned by management.

QUALIFICATIONS: 

• Bachelor’s degree (B.A.) in related field or equivalent.
• 8-10 years related experience or equivalent.
• Experience with contract manufacturers for dietary supplement and personal care products preferred.  
• Client-Focused solutions experience – proven track record managing major accounts a must. 
• Demonstrated project management skills, ability to manage multiple project streams and deliverables.
• Commitment to excellence and high standards, must be able to show critical attention to detail and excellent follow up skills.
• Exceptional organizational, problem-solving, and analytical skills
• Strong negotiation, problem resolution and consultative sales skills.
• Working knowledge of industry product information.
• Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization. 
• Excellent written and verbal communication skills.
• Ability to work independently and as a member of various teams and committees.
• Ability to manage priorities and workflow
• Creative, flexible, and innovative team player.
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills.
• Ability to deal effectively with a variety of individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions.
• Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Proficient on Microsoft Office Suite.