Front Desk Administrator and Sales Specialist

The Role That Shapes Every Client’s Experience

Let’s be clear, this is not just a front desk job.

We’re looking for someone who doesn’t just “check people in.” You’re someone who creates connections, drives results, and takes ownership of the client experience from first contact to long-term loyalty. This is the role that sets the tone, builds relationships, drives revenue, and holds the heartbeat of our studio together.

Before we move forward, we are looking for the role to be in-person on the following days and at the following times. These hours can be fulfilled by one or two positions. Our goal is to serve our clients during our busiest studio hours, as shown below:

Mondays 615 AM-Noon

Tuesdays 615 AM-10 AM

Wednesdays 4-630 PM

Thursdays 615 AM- 10 AM

Friday 7 AM-Noon

Why This Role Matters

You are the:

· First impression for every new client

· Trusted guide for members navigating their fitness journey

· Connector between clients, coaches, and leadership

· Driver of sales, retention, and overall studio success

You don’t sit on the sidelines of the business; you help build it.

You’re someone who:

· Naturally connects with people and makes them feel comfortable

· Enjoys sales because you believe in what you’re offering

· Notices the details others miss

· Has a strong interest in fitness and health

· Takes initiative instead of waiting to be told what to do

· Thrives in a fast-paced, people-centered environment

· Wants to grow into something bigger over time

You understand that:
Great service builds trust.
Great relationships build retention.
And retention builds a successful business.

Your day looks like:

Create an Exceptional Client Experience

You are the energy of the studio.

· Welcome every client by name

· Help new clients feel confident and supported from day one

· Communicate clearly, professionally, and with care

Drive Sales & Studio Growth

You help turn interest into commitment.

· Follow up with leads and inquiries

· Guide prospective clients into the right services or memberships

· Promote classes, programs, and events with confidence

Own the Details That Make Everything Work

You keep the engine running.

· Manage client accounts

· Maintain a clean, organized, and welcoming space

· Support daily operations and team communication

Our Values (And How You’ll Live Them)

Community and Connection

We believe in shared strength.
You create an environment where people feel like they belong—not just another name on a schedule.

Empowerment Through Expertise

You support our coaches and help clients feel confident in their choices.
You don’t need to be the expert, but you respect and represent the expertise around you.

Accountability and Integrity

You do what you say you’ll do.
You follow through, communicate clearly, and take ownership of your role.

Growth and Improvement

You’re always learning—about people, systems, and yourself.
You’re open to feedback and ready to grow.

Thoughtful, Intentional Movement and Real Results

You believe in what we do.
You help clients connect to a fitness experience that feels good and delivers real results.

What Success Looks Like in This Role

· Clients feel welcomed, known, and cared for

· Leads turn into loyal members

· The studio runs smoothly, even during busy moments

· You become someone the team relies on and trusts

· You begin to see how your role impacts the entire business

Growth Opportunity

This role is a starting point—not a stopping point.

Many of our strongest leaders started right here.
If you show initiative, ownership, and leadership, there is a path to:

· Lead Front Desk / Coordinator

· Studio Manager

· Operations Leadership

What We’re Looking For

· 1 year of customer service, sales, or front desk experience

· Strong communication and organizational skills

· Comfort with technology (booking systems, CRM, basic office tools)

· A team-first attitude and willingness to jump in where needed

· Availability for some evenings and weekends

What You’ll Gain

· A supportive, team-oriented environment

· Real experience in sales, operations, and client management

· The opportunity to grow within a thriving fitness business

· The chance to be part of something that genuinely improves people’s lives

If This Sounds Like You…

We’d love to meet you.

Because the right person in this role doesn’t just fill a shift, they help build a community, a culture, and a business.

Pay: $18.00 - $22.00 per hour

Benefits:

• Employee discount
• Paid training

Application Question(s):

• Availability 615 AM - Noon, 2-3 Days a week

Language:

• English (Required)

Ability to Commute:

• Golden, CO 80401 (Required)

Work Location: In person

Salary : $18 - $22