What are the responsibilities and job description for the Power BI Workplace Support (Hardware) position at Unisys?
Role Summary
What success looks like in this role:
Installs, repairs, and provides technical maintenance for PC products and component hardware and software, primarily at customer locations. Ensures systems operate as designed, perform upgrades and maintenance as required, collaborate with technical teams, schedules services, completes administrative activities, and works directly with customers to ensure satisfaction and understanding of product functionality. Great Customer Service Skills are required.
Key Responsibilities
Qualifications
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
What success looks like in this role:
Installs, repairs, and provides technical maintenance for PC products and component hardware and software, primarily at customer locations. Ensures systems operate as designed, perform upgrades and maintenance as required, collaborate with technical teams, schedules services, completes administrative activities, and works directly with customers to ensure satisfaction and understanding of product functionality. Great Customer Service Skills are required.
Key Responsibilities
- Provides the full range of field engineering support for an assigned base of large and/or complex clients.
- Takes complete ownership of onsite service activities.
- Performs advanced-level maintenance on all products, including lower-complexity installation activities.
- Provides technical feedback on equipment, systems, and processes to improve service delivery.
- Uses advanced tools and technical knowledge to resolve customer issues and conduct scheduled installations.
- Identifies and resolves systemic issues within the team.
- Provides technical assistance and expertise to other team members.
- Contributes to improved client-services metrics, reporting, and documentation.
- Monitors technical and process issues and proactively recommends service improvements to management and the team.
Qualifications
- High School Diploma or GED required.
- May require a technical certification or Associate Degree.
- Generally, 2–4 years of experience in the area of responsibility.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.