What are the responsibilities and job description for the Enterprise Sr Associate position at Unisys Corporation?
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We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our .Simply put, we believe in better lives. Join us!
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What success looks like in this role:
The Enterprise System Support Analyst 2 supports and maintains servers and/or host infrastructures. This includes responding to service outages, maintenance, and other problems, and being a Tier 2 escalation point for documented server problems beyond the knowledge of other technical support staff.
System Management
Responsible for the day to day support of computer systems running on a host operating system. These may be stand-alone or networked and may exist in homogenous or heterogeneous environments. Some of these tasks are:
- Monitor system performance, service availability, scheduled maintenance tasks or event logs for normal operations. Apply documented system and security patches to ensure the security and stability of the environment.
- Perform tactical system performance monitoring.
- Perform hardware and/or software maintenance.
- Ensure proper backups are made of systems to allow for recovery of systems and data.
- Monitor system capacity against specific capacity plans.
- Document basic reporting procedures for common tasks.
- Assist in implementation of basic, recurring change requests.
- Perform minor changes or more complex changes with the oversight of a more senior analyst.
Incident Management
Perform initial incident investigation, resolve incidents using documented procedures or troubleshoot and obtain recovery of normal operations as quickly as possible.
Change Management
Document basic change implementation plans and execute the plans reviewed and approved by senior analysts. Perform basic or moderately complex changes with the oversight of a higher-level analyst.
Problem Management
Gather and document information to assist with the root cause or escalate to tier 3 for solution.
Consulting
Assist senior analysts in supporting specific client environments.
You will be successful in this role if you have:
Basic knowledge and working experience with the operating system, including but not limited to the following:
- Installation
- Patching
- Security
- Networking
- System Internals
- Printing
- Clustering
- IIS
- Management Tools
- Scripting
- Performance Tuning
- Terminal Services
- Experience working in a data center supporting host systems.
- Ability to work with customers and other technical teams.
- Knowledge of standard networking ports and protocols.
- Ability to follow documented patch management solutions.
- Familiarity with IT Service Management terms and processes.
- Experience with RedHat and Oracle Linux
- Knowledge of Microsoft Server products.
- Knowledge of VMware ESX/ESXi and Virtual Center, SRM, vCOPs, etc.
- Understanding of, and operational experience with, VMware management products.
- Experience with support of Hyperconverged Infrastructure is desired (i.e. VxRail).
Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity