Telesales Manager

At Unispace, we are committed to transforming workplaces to meet the diverse needs of today’s dynamic global brands. Our agile, end-to-end approach is delivered seamlessly across borders, fueled by strong client partnerships and supported by insightful workplace intelligence and innovative technology.

We believe that everyone deserves to work in an environment that inspires productivity, fosters peak performance, and promotes overall well-being. Across our 48 global studios, we recognize that positive work environments cultivate open, collaborative, and supportive cultures, enriched by the contributions of independent and motivated individuals from all backgrounds.

While our core business revolves around strategizing, designing, and building workplaces for some of the world's leading brands, we understand that our people are our greatest asset. We prioritize their growth and well-being through a comprehensive Employee Value Proposition program that includes rewards and recognition, career development opportunities, and a strong focus on mental and physical well-being.

To further support our team, we embrace flexible working arrangements, including hybrid working options that empower our employees to balance in-office collaboration with remote work flexibility. This approach not only enhances work-life balance but also allows us to harness the full potential of our diverse and talented workforce.

Telesales Manager - Sydney, Australia

Unispace, a global leader in workplace strategy, design, and construction, is expanding its commercial capability across ANZ. We’re seeking a confident, results-driven Telesales Manager to lead our outbound sales team in Sydney. This is your opportunity to combine career growth, leadership, and an exceptional lifestyle, while working for a business that partners with some of the world’s most recognisable brands.

You will lead a high-performing outbound sales team, driving KPIs, coaching top talent, and shaping a world-class sales culture. Your mission is to maximise pipeline generation, create qualified opportunities, and ensure your team consistently achieves and exceeds targets, all within a fast-paced, KPI-driven environment.

Responsibilities include but not limited to:

Lead & Inspire Your Team

• Motivate, coach, and develop a high-performing telesales team
• Run 1:1s, feedback sessions, and performance reviews
• Foster a high-energy, accountable, and collaborative culture

Drive Performance & Results

• Hit daily, weekly, and monthly KPIs
• Analyse data to identify gaps and optimise performance
• Implement action plans to maximise pipeline and productivity
• Maintain accurate reporting and call-quality standards

Operational & Commercial Excellence

• Oversee outbound activity, call volumes, lead quality, and conversions
• Ensure professional, compliant, and consistent brand representation
• Partner with Marketing, Sales, and Operations to boost campaign impact
• Research clients and proactively build a strong pipeline

Stakeholder Collaboration

• Align team activity with broader commercial objectives
• Ensure smooth handover of qualified opportunities to Sales Directors
• Support strategic planning for pipeline growth and team development

About you

• Proven leader of KPI-driven telesales or outbound teams
• Skilled in coaching, performance management, and data-driven decision-making
• Confident communicator, able to lead, influence, and handle challenging situations
• Organised, results-driven, and comfortable juggling multiple priorities
• High emotional intelligence with a collaborative, proactive mindset
• Experience in global organisations, CRM systems, or design/build/commercial sectors is a plus

What We Offer

In return, you will receive a competitive salary and a generous benefits package, including a pension, paid holiday leave, and travel opportunities across our global offices. Unispace values its employees and offers extensive rewards and recognition, career development, and a focus on well-being.

Join Us

If you are passionate about joining Unispace and contributing to some of the world’s most recognisable commercial design projects, then please apply through our careers page.

The statements in this job description are intended to describe the general nature and level of work being performed by the person(s) assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities and duties required.

We encourage applicants of all backgrounds to apply, and we are committed to providing reasonable accommodations to individuals with disabilities, allowing them to perform essential job functions as determined on a case-by-case basis.

Inclusion and Diversity Commitment:

At Unispace, we are committed to fostering an inclusive and diverse workplace. We proudly embrace equal opportunity hiring and will evaluate qualified applicants without regard to race, religion, color, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, marital status, medical condition (as defined by state law), physical or mental disability, military service, veteran status, pregnancy, childbirth, and related medical conditions, genetic information, or any other characteristic protected by applicable law.

We are proud that our leadership reflects this commitment, with persons of color, women, neurodiverse and LGBTQ individuals playing pivotal roles in shaping the future of our organization. Their unique perspectives and experiences drive innovation and help us create a truly inclusive culture. We are dedicated to ensuring that every voice is heard and that our workplace is a space where diversity is not only celebrated but is integral to our success.