Client Manager - Personal Lines

Client Manager, Personal Lines– Job Description

Position Summary

The Client Manager is responsible for independently managing client relationships and service delivery within an assigned book of business. This role evaluates risk exposures, pre-qualifies and establishes coverage strategies, and collaborates with Sales Executives and Client Executives to secure and retain business. The position operates with a high degree of discretion and independent judgment, balancing strategic advisory with hands-on execution to deliver best-in-class client outcomes and support organizational growth.

Key Responsibilities

Functional Leadership & Ownership

·         Owns and manages client relationships across an assigned book of business.

·         Serves as primary point of contact for client needs, service requests, and coverage strategy.

·         Exercises independent judgment in evaluating risk exposures and recommending insurance solutions.

·         Partners with Sales Executives and Client Executives to support business retention and growth.

Hands-On Execution & Delivery

·         Leads all phases of renewal and remarketing processes including applications, negotiations, quotes, and proposals.

·         Evaluates and processes policy changes, ensuring timely and accurate execution.

·         Prepares stewardship and insurance summary reports.

·         Manages billing, invoicing, and resolves accounting discrepancies with clients and carriers.

Reporting, Quality & Operational Support

·         Maintains accurate account records and documentation in agency systems.

·         Ensures service delivery meets agency standards and timelines.

·         Monitors policy changes and ensures alignment with client strategy.

·         Provides consistent and professional communication documentation.

Cross-Functional Partnership & Integration

·         Collaborates with internal teams and carrier partners to align service delivery.

·         Maintains strong underwriter relationships to support optimal outcomes.

·         Attends client meetings and contributes to service strategy execution.

Growth, Change & Special Initiatives

·         Identifies cross-sell and coverage enhancement opportunities.

·         Supports retention goals aligned with agency standards.

·         Participates in client strategy development and implementation.

Process Improvement & Best Practices

·         Identifies opportunities for process improvement and efficiency.

·         Stays current on industry trends, underwriting appetites, and carrier systems.

·         Pursues continued education and professional designations.

Accountability

·         Delivering high-quality client service and retention outcomes.

·         Maintaining accuracy and completeness of client records and deliverables.

·         Providing timely, strategic insurance guidance and solutions.

·         Building strong, trusted relationships with clients and carrier partners.

·         Exercising sound judgment, prioritization, and ownership.

Qualifications

Required

·         Bachelor’s degree in Business Administration, Risk Management, or equivalent experience.

·         3–5 years of related Property & Casualty experience.

·         Property & Casualty License.

·         Strong organizational, problem-solving, and analytical skills.

·         Ability to work independently and manage multiple priorities.

Preferred

·         Prior client management experience in Property & Casualty.

·         Experience working with carrier systems and underwriting processes.

·         Advanced certifications or designations in insurance field.

Key Competencies

·         Strategic & Systems Thinking

·         Ownership & Accountability

·         Data-Driven Decision Making

·         Process Improvement

·         Collaboration & Communication

·         Change Agility

·         Business Acumen