What are the responsibilities and job description for the Desktop Support Technician position at UniqueHire Consulting LLC?
Job Title: Desktop Support Technician
Work Location: Fort Worth TX (onsite position from Day 1)
Work Mode: Onsite 5 Days a Week Work from Office (mandatory)
Experience: 3-5Years
Note: Exp in Endpoint tools: Intune, JAMF, SCCM, NinjaOne
Job Summary
The Desktop Support Technician provides highlevel technical support for end users, ensuring reliability, security, and performance of end user devices and applications. This role supports a diverse user base, including executives and VIPs, and requires strong customer service and technical troubleshooting skills.
Essential Duties
- Resolve Service Desk incidents and requests within SLA
- Provide facetoface and virtual end user support
- Deploy systems, equipment, applications, and updates
- Troubleshoot WAN/LAN/WiFi issues and support infrastructure projects
- Manage hardware inventory and coordinate replacements
- Support telephony, video conferencing, and breakroom equipment
- Maintain documentation and knowledge base articles
- Provide end user training as needed
- Maintain AD/Entra ID profiles, groups, and access provisioning
- Identify automation opportunities to improve support operations
Required Experience
- 3 5 years as a Desktop Support Technician
- Experience supporting 300 500 user environments
- 2 years hardware troubleshooting in manufacturing
- 2 years Active Directory maintenance
- Experience supporting executives and VIPs
- Handson support for Windows 10/11 and macOS
Skills & Certifications
- CompTIA A or MCDST preferred
- Bachelor s degree in a technical discipline required
- Strong analytical and problemsolving skills
- Excellent communication and customer service skills
- Adaptability and willingness to learn evolving technologies
Technical Skills
- OS: Windows 10/11, macOS, basic Linux
- Suites: O365, SharePoint, G Suite, Exchange
- Endpoint tools: Intune, JAMF, SCCM, NinjaOne
- Identity: AD, Azure AD
- Networking: TCP/IP, DNS, DHCP, VPN, 802.1x
- Ticketing: ServiceNow, Jira Service Management
Hardware: PC/Mac, mobile devices, peripherals
Salary : $20