Vacation Rental Operations Manager – Enjoy Unique Stays

Name: Vacation Rental Operations Manager – Enjoy Unique Stays

Area Manager for 40-50 vacation rental cabins surrounding Helen, GA

Training will be provided for all aspects of this position

Department: Operations

There are two short assessments that must be completed before being considered for this position.

Assessment 1 - Predictive Index

https://assessment.predictiveindex.com/43B5/9d60597c-0235-4cd1-a090-b39658f3335d?type=candidateba

Assessment 2 - Cognitive Ability

https://app.hipeople.io/roles/wwvwyfk8ly4wk/public-intro

Why This Role is Exciting

Imagine leading a team that brings unforgettable vacation experiences to life. At Enjoy Unique Stays, every day is different — one moment you’re coordinating a team to stage a charming mountain cabin, the next you’re solving challenges that keep guests smiling and owners confident. This isn’t just management; it’s about creating memories, building community, and shaping the future of vacation rentals in Georgia, Tennessee, the Carolinas and beyond.

You’ll thrive in a fast-paced environment where creativity meets strategy, and where your leadership directly impacts how families, couples, and adventurers experience their getaway.

What You’ll Do

• Lead with impact: Build and inspire a team who keep operations running smoothly.
• Be the problem-solver: Tackle challenges head-on and put systems in place that elevate guest satisfaction.
• Shape experiences: Oversee property launches — from arranging furniture and décor to ensuring every detail feels welcoming.
• Stay connected: Communicate with guests, owners, and your team through calls, emails, and video chats.
• Drive results: Balance guest happiness with financial goals, ensuring properties shine while revenue grows.
• Adventure locally: Travel to properties within an hour of Helen, GA to connect with your team and see your work come to life.

What Makes You a Great Fit

• A natural leader with 2 years of management experience in hospitality or vacation rentals.
• Tech-savvy with strong computer skills, quick typing, and confidence in video conferencing.
• Calm under pressure, thriving in a fast-paced, agile environment.
• Reliable, detail-oriented, and highly responsive — you’re the person people count on.
• Equipped with reliable transportation and a valid driver’s license.

Why You’ll Love Working Here

• Dynamic environment: No two days are the same — you’ll constantly be learning and adapting.
• Creative touch: Help design and prepare properties so they’re guest-ready and full of charm.
• Team culture: Work with passionate people who care about hospitality and each other.
• Impactful role: Your leadership directly shapes guest experiences and property success.
• Flexibility: Remote work with opportunities to travel and see the properties you manage.

The Adventure Awaits

This is more than a job — it’s a chance to be part of a growing company that values creativity, accountability, and fun. If you’re ready to lead, solve problems, and make vacation rentals extraordinary, we’d love to have you on the Enjoy Unique Stays team.

Job Qualifications

• Task Management including communication on progress and resolution for each task at 95% efficiency.
• Develop and lead an efficient and accountable team of productive supervisors
• Extensive computer skills are required in the following areas: typing speed, video conferencing, computer software skill and intuition, ability to manage multiple software tools quickly and efficiently.
• Communicate professionally through email, phone calls, video calls, and texts
• Ability to work well under pressure in an agile, fast-paced environment
• Highly responsive, reliable, and possess strong attention to detail
• Reliable transportation to travel between worksites
• A valid driver’s license with a clean record
• 2 years of management experience is required, preferably in the vacation rental or hospitality industry

Job Summary

• Reports to the President of Enjoy Unique Stays. Enjoy Unique Stays oversees multiple vacation rental properties in TN and GA. You will direct and assist in managing all business operations in your designated market. Maintains day-to-day operations of guest communication, maintenance and housekeeping teams. Solves problems and puts systems in place to provide exceptional guest experiences while meeting financial goals.

Job Specifications

• Oversees maintenance, housekeeping and guest communication teams.
• 24/7 emergency availability to team and 40-50 hours of work per week.
• While this is a remote work position there will be required travel to properties in order to connect with other team members in a 1 hour radius around Saluda, NC as needed.
• Will prepare new properties to go live by directing maintenance to setup furniture, art, décor and place appliances.
• Responds to inquiries from property owners.
• Demonstrates expert knowledge of all operations applications.
• Demonstrates well developed managerial skills necessary to plan, organize, and manage business operations and activities.
• Maintains flexibility in regards to working hours. Urgent tasks can arise in the evenings or on the weekends and responses to appropriate team members are needed.

Essential Job Duties

• Establishes and implements goals, objectives policies and procedures to maximize revenue through bookings while maintaining quality reviews.
• Reviews and provides leadership team with financial and statistical information necessary to make informed operations decisions.
• Maintains good relationships with all Unique Stays employees in order to promote a great working environment.
• Coordinates activities of all staff and delegates responsibility to appropriate personnel.
• Encourages following of proper channels of communication to report problems and suggested changes.

Standards of Behavior

• Takes proactive steps to ensure guest and property owner needs are met.
• Develops and maintains positive working relationships
• Demonstrates integrity and strong business ethics.
• Utilizes time and resources in prudent manner
• Strives to continually improve department processes and services.
• Projects professional image through enthusiasm towards work, behavior and appearance.
• Demonstrates company values through actions.
• Displays and exhibits caring behaviors with each interaction.
• Demonstrates self-awareness and sensitivity to the perceptions of others.
• Listens carefully to input and concerns and takes appropriate action.
• Interacts with dissatisfied guests in a calm, respectful manner and seeks resolutions.
• Maintains confidentiality at all times.
• Verbal and written communication are clear and effective
• Responds to change in a positive manner.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Paid time off

Work Location: Hybrid remote in Helen, GA 30545

Salary : $50,000 - $60,000