What are the responsibilities and job description for the Account Director, GSI Partnerships position at Uniphore?
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description
Account Director, GSI Partnerships
Location: Palo Alto, CA (hybrid)
Reports To: VP, GSI & BPO Partnerships
About Uniphore
Uniphore is one of the world’s largest AI-native enterprise companies—proven at scale and built for the enterprise. Our platform powers the future of customer and employee experiences by combining Generative AI, Knowledge AI, Emotion AI, workflow automation, and AI co-pilots. Through partnerships with leading GSIs and BPOs, we enable enterprises to unlock measurable business outcomes across industries.
Role Overview
We are seeking an accomplished Account Director, GSI Partnerships to drive revenue growth through Uniphore’s relationships with Global System Integrators (GSIs). This role is accountable for managing executive relationships, building joint pipeline, and closing deals in collaboration with GSI partners. The ideal candidate has deep SaaS/AI enterprise sales expertise, experience with GSI/BPO co-sell motions, and a strong track record of quota attainment in complex enterprise environments.
Key Responsibilities
$289,600 - $398,200 - for Primary Location of USA - CA - Palo Alto
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
USA - CA - Palo Alto
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description
Account Director, GSI Partnerships
Location: Palo Alto, CA (hybrid)
Reports To: VP, GSI & BPO Partnerships
About Uniphore
Uniphore is one of the world’s largest AI-native enterprise companies—proven at scale and built for the enterprise. Our platform powers the future of customer and employee experiences by combining Generative AI, Knowledge AI, Emotion AI, workflow automation, and AI co-pilots. Through partnerships with leading GSIs and BPOs, we enable enterprises to unlock measurable business outcomes across industries.
Role Overview
We are seeking an accomplished Account Director, GSI Partnerships to drive revenue growth through Uniphore’s relationships with Global System Integrators (GSIs). This role is accountable for managing executive relationships, building joint pipeline, and closing deals in collaboration with GSI partners. The ideal candidate has deep SaaS/AI enterprise sales expertise, experience with GSI/BPO co-sell motions, and a strong track record of quota attainment in complex enterprise environments.
Key Responsibilities
- GSI Partnership Sales
- Own and deliver revenue targets tied to assigned GSI partnerships.
- Execute joint account planning with GSI partners to build and advance pipeline.
- Drive partner-sourced and influenced opportunities through the full sales cycle.
- Sales Execution
- Lead enterprise sales engagements from opportunity identification to close.
- Present Uniphore’s AI solutions and craft value-based business cases for executives.
- Negotiate complex agreements to ensure win-win outcomes.
- Relationship Management
- Build and sustain trusted senior-level relationships with GSI sales leaders and practice heads.
- Act as the primary point of contact for sales execution with designated GSIs.
- Cross-Functional Collaboration
- Partner with Marketing to deliver co-branded campaigns and joint events.
- Align with Product and Solutions Engineering to ensure partner solutions address customer needs.
- Work with Customer Success to ensure adoption and expansion of GSI-driven deployments.
- Performance & Reporting
- Consistently achieve or exceed quarterly and annual revenue targets.
- Maintain accurate forecasting and pipeline reporting within Salesforce.
- 8 years of enterprise sales experience in SaaS, AI, or enterprise technology.
- Proven success in GSI/BPO partnerships and co-sell motions.
- Demonstrated track record of quota attainment in complex solution selling.
- Executive presence with the ability to influence senior stakeholders at GSIs and customers.
- Excellent relationship-building, communication, and negotiation skills.
- Experience working cross-functionally with Product, Engineering, Marketing, and Customer Success.
- Bachelor’s degree required.
$289,600 - $398,200 - for Primary Location of USA - CA - Palo Alto
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
USA - CA - Palo Alto
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Salary : $289,600 - $398,200
