Customer Service Account Representative

Pay: $40,000 - $45,000 Per Year

10% Salary Bonus based on met KPIs

Location: Hybrid in Garner, NC

About Us:

Uniphar, founded in 1967, is a leading, global, full-service life sciences and healthcare services company that has grown and expanded its operations internationally across Europe, the USA, MENA and APAC. Working from clinical development to commercialization, our end-to-end services remove barriers to launch, increase access and optimize brands. Capabilities span across consulting, communications, global supply chain, regulatory compliance, medical affairs, medical communications, medical information, field (msl, sales, virtual), access, agency, research, digital, and in-licensing.

We have over 3.5K employees, $3 billion in annual revenue, over 200 multinational partners, and deliver medications to more than 180 countries.

Uniphar US operations include integrated services from Uniphar Clinical, Uniphar Logistics, Uniphar Medical, and Uniphar Commercial including Access and Supply chain.

We deliver exceptional results driven by trust, innovation, and our patient-first culture.

Check out our EVP and why you should work for us:

https://uniphar.euwest01.umbraco.io/media/44rfphln/uniphar-pharma_evp_2024_pdf_v2.pdf

US Uniphar Website: www.uniphar.us

Why Join Us?

· Competitive salary

· Comprehensive benefits: health, dental, vision, 401(k) match, and more.

· A collaborative, flexible work environment that supports career growth.

· Opportunity to make a global impact in the dynamic life sciences industry.

Role Purpose:

The Account Representative is responsible for managing customer relationships, driving revenue growth, and ensuring the timely delivery of quotations, sourcing solutions, and customer support. The role acts as the primary point of contact for assigned accounts while collaborating with Procurement, Regulatory, Quality, Logistics, and Business Development teams to deliver an exceptional customer experience.

Key Responsibilities

· Manage and develop relationships with assigned customer accounts to support retention and growth.

· Prepare accurate and competitive quotations in response to customer inquiries.

· Source products from approved suppliers and evaluate pricing, availability, lead times, and supply continuity.

· Negotiate with suppliers to achieve the best commercial outcome while maintaining compliance with company procedures.

· Respond to customer inquiries, requests, and complaints in a professional and timely manner.

· Maintain customer and supplier data within company systems and ensure records remain current.

· Coordinate with Regulatory Affairs to obtain documentation required for import, export, and customer compliance requirements.

· Partner with Business Development to ensure a seamless transition of new customers into active accounts.

· Work cross-functionally with Operations, Logistics, Quality, and Finance to ensure successful order fulfilment.

· Monitor account performance and identify opportunities for increased sales, margin improvement, and customer engagement.

· Process or acknowledge customer inquiries within 24 hours.

· Undertake additional duties as assigned by management.

Travel: Up to 20%

Qualifications & Experience

· High School Diploma, GED, or equivalent qualification required.

· Minimum two years of experience in sales, account management, customer service, procurement, or a related commercial role.

· Excellent communication, negotiation, and relationship management skills.

· Strong organizational skills with attention to detail and the ability to manage multiple priorities.

· Proficiency in Microsoft Office applications and CRM/ERP systems a plus.

· Strong analytical and problem-solving capabilities.

Must be able to travel to Mississippi for training.

Core Competencies:

· Customer Focus

· Commercial Acumen

· Communication & Influencing

· Relationship Management

· Planning & Organization

· Results Driven

· Attention to Detail

· Teamwork & Collaboration

· Problem Solving & Decision Making

· Adaptability & Continuous Improvement

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to communicate verbally and hear effectively in person, by telephone, and through virtual meeting platforms. The employee is frequently required to sit for extended periods, use hands and fingers to operate a computer, keyboard, telephone, and other standard office equipment, and view computer screens. The employee may occasionally be required to stand, walk, reach, bend, or lift and carry materials weighing up to 15 pounds. This position may require travel to customer locations, conferences, and company meetings, including extended periods of driving or air travel.

Equal Opportunity Employer

We recognize the right of an individual to work and to advance on the basis of merit, ability, and potential. It is our to ensure that job applicants are considered, and that employees are treated during employment, without regard to their race, color, religion, creed, sex, national origin, age, physical or mental disability, veteran status or Vietnam-Era veteran status, citizenship, marital status, domestic partnership status, familial status, gender identity, sexual orientation, legally protected medical condition (including pregnancy, childbirth, or related medical condition), genetic characteristics or other characteristic, condition or classification protected by federal, state, or local law. Uniphar is committed to the principles of equal opportunity and resolves to ensure equal opportunity in all employment practices.

Join us in shaping the future of healthcare solutions by leading innovative medical strategies that make a meaningful difference in patient outcomes worldwide.