What are the responsibilities and job description for the Team Leader - Inbound position at UNIPART SERVICES AMERICA?
About the Role:
Team Leader-Inbound
Our Team Lead is to lead and drive operation by supporting the Operations Manager with coordination of activities to achieve business goals, focus on continuous improvement and promoting a team based culture.
Shift Lead is expected to learn, fully understand, work within and lead “The Unipart Way” while adopting lean management principles and approach.
Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disability to perform the essential functions.
Key elements of the role include the following:
- Ensure Environmental, Health & Safety, and Security requirements are met by complying with Group policies and procedures and all relevant legal regulations (including CT-PAT requirements)
- Maintain a safe, healthy & secure work environment by establishing, following and enforcing Unipart standards and procedures.
- Knowledgeable in company policies and handbook to ensure compliance, holding all associates accountable
- Lead, direct and train employees to deliver high quality services, leading by example and activity engaging employees in the warehouse to deliver all KPIs and levels of customer satisfaction, quality, delivery and cost, driving the operation toward customer excellence
- Drive warehouse team to meet volume demands and manage the flow and quality of the work to maximize efficiency and minimize overtime
- Provide feedback to Managers and team members on performance, both positive and negative. Support Supervisors with the Performance Review and Corrective Action processes.
- Prepare and lead daily and weekly team briefings utilizing the Communications Cell (Comm Cell), encouraging suggestions, identification of goals and achievement of objectives ensuring regular and effective two way communication.
- Ensure Customer Service Requests are resolved within SLA and through the proper channels
- Responsible the support and/or completion of daily, weekly and monthly operational reporting requirements such as End of Day Reporting, 15 minute sheets, etc.
- Support Management with the implementation of action plans to rectify any off-target KPI and SLA performance, proving relevant and timely updates of progress to key stakeholders
- Utilize visual management tools and ensure they are being used effectively to drive business decisions
- Ensure Standard Operating Procedures are up to date and adhered to be all associates
- Establish a positive working relationship with internal and external stakeholders
- Oversee the onboarding and training of new employees into the operations
Other
- Maintain a professional and business like appearance at all times, ensuring promptness at meetings
- Maintain confidentiality
- Identify areas for personal development to improve performance in role and actively seek ways to improve
Pay and Benefits:
We are eager to attract the best, so we offer competitive compensation depending upon experience - and a generous benefits package, including full health insurance (medical, dental and vision), 401(k) with company match, company paid life insurance, and both short term and long term disability benefits.
About You:
Finally, we obviously have some key requirements in terms of what we are looking for. Ideally you will have the following qualifications, skills, and experience – but if you don’t tick all of the boxes then we’d still like to hear from you if you think you can clearly demonstrate your ability to excel in the role we have on offer.
- Associates Degree or equivalent experience
- 1-2 years previous leadership experience
- 3 years of 3PL and/or Warehouse and Distribution Experience.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Intermediate knowledge of Warehouse Management Systems (WMS), preferably previous SAP experience
- Basic Microsoft Excel knowledge
- Ability to take ownership and responsibility to achieve desired results and KPIs
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to deal with conflict and maintain a engaged and productive work environment
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Ability to deal with conflict and maintain a engaged and productive work environment
- Ability and willingness to be flexible with working hours to meet operating needs of the business
Physical Requirements:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
- Ability to lift, climb, bend, twist, stoop for long periods of time
- Ability to walk the entire floor for the length of shift and stand for long periods of time
EEO Statement
Unipart is an equal opportunity employer. It is the policy of the Company to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, gender, sexual orientations, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.