What are the responsibilities and job description for the New Home Sales Counselor position at UnionMain Homes?
Company Description UnionMain Homes has been helping families build their dream homes for over 50 years, creating communities where everyday life can thrive. The company is dedicated to quality construction, thoughtful design, and a customer-centered homebuying experience. Team members contribute to memorable milestones for homebuyers, from the first model home visit through closing. UnionMain Homes values integrity, professionalism, and strong relationships with both homebuyers and colleagues.
Role Description The New Home Sales Counselor is a full-time, on-site role based in Royse City, TX. This position is responsible for guiding prospective buyers through the homebuying process, including greeting visitors, conducting model home tours, and presenting community features and floor plans. The Sales Counselor will manage lead follow-up, schedule appointments, and maintain accurate records of customer interactions in the CRM system. Daily responsibilities include qualifying buyers, explaining pricing and options, coordinating with construction and mortgage partners, and supporting customers through contract, design selections, and closing. The role also involves hosting sales events, monitoring local market trends, and ensuring a professional, welcoming sales environment that reflects UnionMain Homes’ standards.
Qualifications
Role Description The New Home Sales Counselor is a full-time, on-site role based in Royse City, TX. This position is responsible for guiding prospective buyers through the homebuying process, including greeting visitors, conducting model home tours, and presenting community features and floor plans. The Sales Counselor will manage lead follow-up, schedule appointments, and maintain accurate records of customer interactions in the CRM system. Daily responsibilities include qualifying buyers, explaining pricing and options, coordinating with construction and mortgage partners, and supporting customers through contract, design selections, and closing. The role also involves hosting sales events, monitoring local market trends, and ensuring a professional, welcoming sales environment that reflects UnionMain Homes’ standards.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Satisfaction, with the ability to build trust and long-term relationships.
- Experience in New Home Sales and Sales, preferably in a builder or onsite community sales environment.
- Background in Residential Real Estate, with knowledge of local housing markets and the new construction process.
- Effective communication, negotiation, and presentation skills, with the ability to explain complex information clearly.
- Goal-oriented mindset with proven success meeting or exceeding sales targets and working with leads and CRM tools.
- Ability to work on-site during regular sales center hours, including weekends as needed, and maintain a professional appearance.
- High school diploma or equivalent required; real estate license or prior homebuilder experience is a plus.
- Basic proficiency with email, office software, and digital tools used for contracts, pricing, and customer communications.