What are the responsibilities and job description for the Barista position at Union Station Chicago | Pret A Manger?
About the Company: We’re proud makers of delicious food, organic coffee and big ideas across 750 shops in 20 countries. Whether you’re making our guests’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
About the Role: Pret A Manger is looking for a passionate and skilled Barista to join our team. You'll be the heart of our coffee experience, crafting consistently excellent drinks, creating genuine moments of connection with guests, and bringing the energy and warmth that defines Pret Buzz. This is more than a barista role: you'll be a coach and standard-setter for your team, helping train and develop fellow team members on Pret's Barista Prepared Drinks program. If you love great coffee, fast-paced environments, and making people's days a little better, we'd love to meet you.
Key Responsibilities:
Right Pret People: Barista Prepared Drinks Training
To coach and train Team Member Star and Baristas-in-training on Barista Prepared Drinks and standards
Deliver drinks within the 60-second service standard, communicating proactively when delays occur
To liaise with management to ensure to ensure all Barista Prepared Drinks training is planned and carried out as appropriate
To carry out coffee team briefs and attend any relevant meetings and courses relating to Barista Prepared Drinks when appropriate
To ensure all hot drinks training material is available and up to date
To follow Pret’s dress code and be immaculately presented, wearing the correct uniform at all times
Amazing Service: Creating Pret Buzz
To positively engage with guests and the team with eye contact and a smile
To serve Barista Prepared Drinks to the 60 seconds standards, communicating to customers and the team when this is not possible
To ‘wow’ customers with latte art
Delicious Food & Drink: Excellent Barista Prepared Drinks Quality & Knowledge
To make all Barista Prepared Drinks to Pret standards
Role model coffee knowledge and to maintain an understanding about Pret’s Barista Prepared Drinks and standards
Well Loved Shop: Barista Prepared Drinks Counter Operation, Cleanliness & Maintenance
To maintain the Barista Prepared Drinks equipment, Barista box and daily & weekly checks to Pret standards
To view the Barista Prepared Drinks counter through a customer’s eyes and clean as you go
To carry out log checks, thermometer calibration and dribble tests in line with Pret standards
To manage the waste levels of Barista Prepared Drinks ingredients
To action any issues relating to stock variances and waste for Barista Prepared Drinks as required by your Manager
Support with keeping shelves restocked and looking picture perfect throughout the day
Growing Sales: Maximizing Barista Prepared Drinks sales
To have a weekly sales target and share this with the team
To know your shop Barista Prepared Drinks sales versus total sales and the mix
To recognize regular customers with appropriate volume of drinks via Joy of Pret
Required Experience:
Barista: 1 year (Required)
Proficiency in espresso based drinks
A team-oriented approach, you respect and support the restaurant’s success
Excellent communication skills
A desire to create exceptional employee & guest experiences
Reliability and punctuality
NYC Food Handlers Card (Preferred)
Ability to stand and walk for extended periods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions; maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operations
The ability to perform other physical requirements such as seeing, hearing, speaking, reaching, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
Benefits:
Weekly Mystery Shopper bonus plan (Up to an extra $1.00 per hour)
Tips when Good Service is Provided
Paid Time Off
Free breakfast and lunch when working – including generous discounts when you’re not
Health, Dental and Vision Benefits (Available for Full-Time Employees)
Child Bonding Leave
The Pret Academy, which supports the training and development for our wonderful people
A friendly, fun, and fast paced environment with passionate teams to work with
Transit program, FSA and HSAs available
Pet Insurance