Teller

Job Overview

Position Code

TEL

Department 

Retail Department  

Reports To

Branch Manager  

Officer/Non-Officer

Non-Officer

FLSA Category

Non-Exempt Employee

Work Location 

Retail Branch  

Responsibilities & Duties

Purpose of Position

Entry level position in retail branch with customer service concentration. To be friendly and welcoming while promote a positive representation of the bank and assist the needs of the customers.  

Duties and Responsibilities

• Accepting, verifying and processing deposits, including accurate cash counts.
• Identity verification for disclosure of information, or instrument negotiation.
• Evaluation for Holds according to REG CC guidelines and get Officer approvals.
• Assist as witness to Opening/Closing of branch, and daily operating procedures.
• Verification and Admittance of customers to Safe Deposit Boxes.
• Efficient navigation of Teller Manual and daily accurate balancing of Teller Drawer
• Make focused efforts to solve customer problems, by phone and in person.
• Promotion of Products and Services, including cross-selling opportunities
• Assist Head teller with cross-training duties including ATM and Vault
• Serve as a counter or witness in Teller Audits
• Issue debit cards, cashiers checks and processing of loan payments, credit card payments
• Promote Community Relation projects within the branch
• Know the products and services offered by the bank to suggest to customers

Qualifications

Minimum Education Requirements 

High School Diploma or equivalent education experience required. 

Minimum Experience & Skill Requirements 

Balance money transactions, conduct error-free transactions while providing excellent customer service in a rapid and efficient manner.  This requires a good level of concentration and an ability to be friendly with the customer while maintaining control over each transaction.  Requires job-related experience in processing proof and retail banking operations. 10 key operation with accuracy is essential to this position. Detail oriented position requiring effective communication skills with both co-workers and customers.  Time Management in a fast paced, retail environment with interaction with general public. 

Additional Information

Disclosure  

This position description is subject to change at the discretion of the needs of the bank and does not create a contract, implied or otherwise; this position is an “at will” employment position. This position description in no way confines these functions to be the only task, responsibilities or duties of this position. Employees have the responsibility to safe guard information, maintain confidentiality and engage in safe and sound banking practices, inside and outside the bank.

Last Revision Date 

02/07/2023

Support 

Any questions, please contact: Human Resources (205) 884-1520