Retail Operations Manager

Summary

• The Retail Operations Manager is responsible for day-to-day operation of the Mobile Team Store, satellite retail locations and online stores. This individual will also be responsible for planning and execution of merchandise related promotions and receipt and maintenance of merchandise inventory.
  
  

Responsibilities (applicable To Alliance Omaha Soccer LLC)

• Work closely with Hummel to plan and execute retail ordering
• Receive and verify all orders to quantities and amounts invoiced
• Ensure all new inventory items are prepared for sale in the team store and web store
• Process all web store(s) orders
• Maintain POS for all receipts, sales and comps from inventory
• Maintain web store(s) for new items, backordered items or items no longer on hand
• Monitor and coordinate storage and physical security of all inventory on hand
• Maintain accounting for consignment inventory
• Generate daily reports for accounting and assist with reconciliation of activity when needed
• Maintain a collaborative effort with game day staff to ensure store is ready for customers daily
• Maintain all stores/selling points in a manner that provides fresh and new looks periodically throughout the year
• Ensure cleanliness and organization of all stores/selling points at all times
• Monitor inventory levels and inform supervisor of necessary re-orders
• Manage and oversee physical inventory counts upon request, or when need arises
• Manage and work with HR to schedule part-time staff based on needs and events
• Work with Promotions/Marketing teams for sales/promotions related to merchandise sales
• Work to develop relationships with frequent buyers and ticket package buyers
• Train new staff on policies and processes
• Other duties as assigned - including assistance with sales/marketing in areas other than merchandise
  
  

Game Day Responsibilities

• Manage operation of Team Store and any other selling points
• Assist with clients and fan entertainment
  
  

Knowledge And Skill Requirements

• Bachelor’s Degree in Sports Marketing, Marketing, Business Administration or related field preferred OR 3 years of relevant retail experience
• Excellent customer service skills
• Ability to solve problems quickly
• Supreme attention to detail
• Ability to prioritize and manage multiple projects
• Excellent written and verbal communication skills
• Good working knowledge of computer programs including Microsoft Word, Excel, PowerPoint, Internet and database programs
• Valid driver’s license and ability to drive for organizational business
• Ability and willingness to work varied hours including nights, weekends and holidays
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.