AMBULATORY REGISTRATION TRAINER-TALENT DEVELOPMENT

You belong at Union!

The Talent Development Department is looking for an Ambulatory Registration Trainer.

Join us as we provide compassionate service and high-quality care to the Wabash Valley Communities. We are committed to helping you find a role that recognizes your interests, expertise, and talent and helping you achieve your long-term career goals and aspirations. At Union, you’ll experience an inclusive environment in which you are empowered to be your best self every day.

In addition to competitive pay, Union co-workers enjoy:

• Part-time and Full-time schedules
• Comprehensive Benefits
• Paid Time Off starting day one.
• Tuition reimbursement up to $5,250 each year.
• Career Paths
• Success Sharing
• 403b Retirement Employer Match.
• Much More!

Be part of an organization that is dedicated to your work-life balance, career, growth, and development. Union Health, U Matter and U Belong.

How can we help? Call us at 812-238-7827 or email us at recruiting@union.health

Essential Job Duties:

• Develops, organizes, and implements a training program for new hire orientation and staff development.
• Creates training tools and staff assessment materials, including, presentations, scripts, competency tests, tip sheets.
• Trains staff in utilizing systems or applications applicable to their job duties – Cerner Registration/Scheduling/PowerChart Experian eligibility Registration quality assurance work queues, Centricity payment system copays and open balances, OneSource paymentsafe system.
• Provides Insurance training – Example how to identify the insurance plans and Coordination of benefits rules, Real time eligibility, identifying errors and alerts.
• Coordinates with IT department- Systems access sign-ons and any systems issues such as eligibility not responding or if the system isn’t working as expected.
• Provides one-on-one targeted training in response to performance deficiencies.
• Works with vendors to successfully implement new enhancements and products. Such as Cerner implementation of Revenue cycle, Soarian Financials, Experian payment safe.
• Plans, coordinates, and leads monthly Patient Access meetings to provide education and system updates along with any discussions needed. (We have a Union request to resume these meetings).
• Ensures staff maintain education requirements as needed or expected of their role and remains up to date on changes.
• Reviews registrations for completion and accuracy; ensures patient demographic and insurance data, is entered correctly into system.
• Assists with Patient access questions regarding registration/scheduling and insurance via email, phone call or Helpdesk ticket.
• We also provide Ensemble education Revenue Cycle 1,2 and 3, Understanding Medicare and Tricare and VA education. Articulatemay be able to replace this education.

Education, Training & Experience

• Bachelor’s degree required, preferably in Healthcare Administration, Education, Business, or a related field.
• Basic understanding of healthcare scheduling and registration systems. Familiarity with patient management software (e.g., EPIC, Cerner) is a plus but can be acquired through on-the-job training.
• Strong presentation and training skills; experience in instructional design or curriculum development is preferred.
• 1-2 years of experience in a healthcare or customer service setting, preferably in scheduling, registration, or patient access.
• Experience in training or mentoring staff, even in an informal capacity, is preferred

Please note that the salary information provided on the career site for this position opening may not necessarily reflect the accurate compensation associated with the role.
We encourage candidates to inquire further and engage in direct communication with Union Health for comprehensive salary details.

As an EOE/AA employer, Union Hospital, Inc. will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.