Patient Service Representative

UNION HEALTH SERVICE, INC.

NOTICE OF JOB VACANCY

Position: Patient Service Representative

Department: Ancillary Nursing (Clerical)

Status: Full-time

Who we are:

Union Health Service is proud to be an employer that has a diverse workforce – boasting multi-language skills across the organization, merging different cultures and heritage – a proven strategy that comes with a long history of people who have stayed in the company for many years. We have an average length of service of over 12 years. Why do employees stay longer at UHS? Aside from our above industry standard benefits if there is a job opening, to apply to other departments. Eighty percent of our employees are union members, belonging to four unions – SEIU for ancillary staff, Loc. 399 for our maintenance engineers, INA for our nursing staff, and MSO for our physician staff – working together to serve union members.

Job Description:

Under the direct supervision of the Nursing Clerk supervisor, the Nursing Clerk performs various clerical duties related to the assistance of medical staff and the insuring the continuum of patient care within their scope of training.

Responsibilities:

• Proficient navigation of Practice Partner, Communisys, and CRT (local 025) systems.
• Responsible for the checking “In” and “Out” of all patients, using Practice Partner, at any particular work station. This includes requesting, receiving, and distributing various documentation and requisitions; i.e. HIPPA forms, release of information, consent forms, etc.
• Intercepts phone calls for patients who want to speak to their primary care physicians, a nurse, or those who want to come in to see an unscheduled physician; asking caller for appropriate and descriptive information in order to route the caller to the proper recipient or to take a detailed message.
• Must maintain daily schedules of physicians consisting of cancellations, no shows, scheduling and re-scheduling of patients due to physician absence.
• Performs general office duties; faxing, filing, copying, the ordering of office supplies and use general office equipment.
• Orders and restocks all necessary office supplies for nursing station.
• Performs data entry (i.e. posting labs or missing encounters using Communisys)
• Types simple correspondence for patients and physicians (return to work letters and new appointment letters).

SATILLITE CLINICS AND EYE CARE:

• Performs all duties previously listed.
• Collects and records patient co-payments as prescribed by participating locals.
• Checks patient eligibility using Communisys and CRT systems.
• Enters external referrals into Communisys.
• Coordinates appointment scheduling with external in-plan network facilities (UIC, IMMC, etc.)

What we need from you:

• High School graduate or higher
• One or two years of general clerical experience
• Strong customer service orientation
• Bi-lingual preferred
• Knowledge of using Microsoft Word and Excel, as well as medical terminologies

Conditions of Employment Required to demonstrate full vaccination status for Coronavirus Disease 2019 (COVID-19) with a Food and Drug Administration (FDA) authorized or FDA-approved COVID-19 vaccine; OR Qualify for a reasonable accommodation for an exemption from vaccine requirements based on a medical disability or because of a sincerely held religious belief. Additional information and instructions regarding how to request a reasonable accommodation will be provided on request at the time of selection.

What you will receive:

• Competitive Salary
• Comprehensive Medical, Dental and Vision coverage
• Life Insurance, Disability Insurance and Accident Insurance
• Retirement Savings Plan - plan for your future and life after UHS with our tax deferred 403b plan
• Generous Paid Time Off (PTO) - we make sure employees have the time they need to recharge and be the best versions of themselves!
• Tuition Reimbursement - looking to continue your education toward a Bachelor's or Master's Degree
• Health Insurance
• Dental Insurance
• Pension Plan
• 403B Voluntary Retirement Contribution (equivalent to for-profit 401K plan)
• Uniform Allowance
• Tuition Reimbursement
• Continuing Education Reimbursement
• Paid Time-Off
• Holiday Pay
• Bereavement Pay

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Free parking
• Health insurance
• Life insurance
• On-the-job training
• Paid jury duty
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $18