What are the responsibilities and job description for the Disputes Representative 1 position at Union Bank & Trust?
Position Summary: The Dispute Representative 1 provides customer service and technical support for the Electronic Banking Department’s Visa Check Card, PIN, Zelle and ACH Disputes. Responsible for acquiring the knowledge and skills for all Electronic Banking operations. This role is eligible for hybrid work from home opportunity under the work from home guidelines up to one day per week upon completion of onboarding.
Essential Functions
Indoor work – occasional exposure to outdoor elements or hazards.
Occasional lifting and/or carrying up to 20 pounds.
This role is eligible for hybrid work from home opportunity under the work from home guidelines upon completion of onboarding.
PLEASE VIEW THE APPLICANT TERMS & CONDITIONS BEFORE PROCEEDING WITH YOUR APPLICATION.
Essential Functions
- Provide customer service for the Electronic Banking Visa Check Card, PIN, Zelle and ACH Disputes including third party vendors’ software.
- Balance the Visa Check Card and Zelle adjustment account daily.
- Prepare, input and monitor all Visa Check Card, PIN, Zelle and ACH disputes.
- Monitor Visa Check Card, PIN, Zelle and ACH Losses.
- Monitor Visa Check Card fraud rule performance.
- Responsible for acquiring the knowledge and skills for all Electronic Banking operations.
- Alert Supervisor and/or Compliance Officer to forgeries or suspicious activity. Is alert to deviation from policies and procedures.
- Maintain an understanding of Visa, Reg E, Zelle and NACHA rules and regulations.
- Participate in ongoing training and seminars.
- Provide customers and coworkers with professional, efficient, and courteous service with all types of account inquiries.
- Prepare monthly and quarterly department reports.
- Perform other job-related duties or special projects as assigned.
- Regular and reliable attendance is an essential function of this position.
- Understand and adhere to all bank policies, laws and regulations applicable to their role. Complete compliance training; follow internal processes and controls as required.
- Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.
- 1-2 years previous banking experience preferred.
- Proficient knowledge in Microsoft Office Products, Fiserv and in working with other company software.
- Accurate and detailed
- Effective communicator
- Organized
- Self-directed and takes initiative
Indoor work – occasional exposure to outdoor elements or hazards.
Occasional lifting and/or carrying up to 20 pounds.
This role is eligible for hybrid work from home opportunity under the work from home guidelines upon completion of onboarding.
PLEASE VIEW THE APPLICANT TERMS & CONDITIONS BEFORE PROCEEDING WITH YOUR APPLICATION.
