What are the responsibilities and job description for the Bilingual Teller (Full-Time) position at Union Bank & Trust?
Position Summary: The Teller serves as the primary point of contact for customers and non-customers and provides outstanding customer service throughout the interaction. They perform a variety of customer transactions on a daily basis, provide information, resolve issues and look for opportunities to 1st strengthen the customer relationship through suggestion of other bank products and services.
NOTE: To obtain employee engagement and retention, within the Customer Service department, and continue to offer top level service while growing our branches, it is imperative that we have well trained employees at all levels. The 6 month position guideline is in place to ensure we are setting all our employees up for success. To apply for another position, employees will need to be in their current role/branch for at least 6 months. Further discussion with a Customer Service Officer can be made for potential exceptions.
Hours
Indoor work – not exposed to outdoor elements or hazards
Ability to stand and/or walk for prolonged periods of time
Some sedentary work lifting and/carrying up to 50 lbs. occasionally.
NOTE: To obtain employee engagement and retention, within the Customer Service department, and continue to offer top level service while growing our branches, it is imperative that we have well trained employees at all levels. The 6 month position guideline is in place to ensure we are setting all our employees up for success. To apply for another position, employees will need to be in their current role/branch for at least 6 months. Further discussion with a Customer Service Officer can be made for potential exceptions.
Hours
- Full-Time (40 Hours), Monday - Friday 7:30am - 4:00pm
- Accept and accurately process all financial transactions.
- Maintain responsibility for cash drawer and follow proper balancing procedures.
- Work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
- Provide excellent customer service by providing answers and assistance for customer questions, and concerns.
- Cross sell other bank services and refer customers to other departments to help achieve goals set by management.
- Learn and maintain knowledge of products, fees and policies, and stay current on offerings to make product suggestions.
- Demonstrate compliance with all bank regulations for assigned job functions that apply to designated job responsibilities.
- Understand and adhere to all bank policies, laws and regulations applicable to their role. Complete compliance training; follow internal processes and controls as required.
- Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.
- Regular and reliable attendance is an essential function of this position.
- Perform other job related duties as assigned.
- Bilingual in Spanish required.
- High school diploma.
- Cash handling experience preferred.
- Accuracy and attention to detail.
- Previous sales and customer service experience preferred.
- Effective communicator – promotes Union Bank’s customer service philosophy.
- Basic math skills and proficient computer skills.
- Ability to work independently and exercise good judgment.
Indoor work – not exposed to outdoor elements or hazards
Ability to stand and/or walk for prolonged periods of time
Some sedentary work lifting and/carrying up to 50 lbs. occasionally.