What are the responsibilities and job description for the Marketing Operations Manager position at Unily?
About Unily
Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.
Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2025. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.
Job Purpose
Unily is looking for a Marketing Operations Manager to help scale our global operations. This role is central to how we run marketing, from the systems we use to the processes that connect our work to revenue. You'll support key parts of the tech stack, execute operational projects end to end, and support both central and regional teams with structure, insight, and solutions.
We're looking for a detail-oriented team member who moves confidently across platforms, understands the demands of revenue marketing, and brings a data-driven mindset to problem-solving. You should be comfortable navigating complexity, anticipating needs before they're raised, and building systems that scale.
Important: This is a remote US-based role supporting a London-based manager and working alongside UK and US stakeholders. To support effective communication across time zones, the expected working hours are 8:30 AM–5:00 PM EST.
Main Responsibilities
In addition to a generous base salary and commission plan, here are somethings we think you will love:
Our awesome team culture. We are focused on achieving results as a team and having fun whilst we do it. You won’t find a friendlier or more dedicated bunch of people.
Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.
The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance.
Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen, ample parking and the option to bring your dog to work.
We offer a fantastic suite of benefits: 23 vacation days plus an extra paid day off to enjoy your birthday, 10 sick days and 1 annual volunteer day. We offer medical, dental and vision coverage at $0 payroll cost at the employee-only coverage level and cover 50% for all other level. 1x your annual salary in Life and AD&D coverage at no cost to you. 5% match on your 401(k) and no vesting schedule after your first 90 days.
Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.
View Unily's USA Careers Privacy Notice here
Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.
Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2025. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.
Job Purpose
Unily is looking for a Marketing Operations Manager to help scale our global operations. This role is central to how we run marketing, from the systems we use to the processes that connect our work to revenue. You'll support key parts of the tech stack, execute operational projects end to end, and support both central and regional teams with structure, insight, and solutions.
We're looking for a detail-oriented team member who moves confidently across platforms, understands the demands of revenue marketing, and brings a data-driven mindset to problem-solving. You should be comfortable navigating complexity, anticipating needs before they're raised, and building systems that scale.
Important: This is a remote US-based role supporting a London-based manager and working alongside UK and US stakeholders. To support effective communication across time zones, the expected working hours are 8:30 AM–5:00 PM EST.
Main Responsibilities
- Proficiently operate our marketing tech stack: HubSpot, Salesforce, Tableau, and more. Ensuring clean data, connected systems, and usable reporting
- Execute operational support for campaigns and programs, ensuring scalable and repeatable processes across teams and regions
- Build reports and dashboards, and analyze such, across our tech stack that help teams understand performance and make better decisions
- Partner with stakeholders across Marketing, Sales, Ops, and regional teams to align goals, timelines, and execution
- Spot gaps, bottlenecks, or inefficiencies and proactively work to fix them
- Support the balance between global consistency and regional nuance
- Take ownership of executing cross-functional projects from start to finish
- Strong experience with HubSpot, Salesforce, and Tableau, not just using them but knowing how to get the most from them through intelligent data structures and integrations. Hubspot workflow creation/management, process building, and mapping out how logic flows interact with each other is critical.
- In-depth knowledge of multi-channel data structures - particularly source tracking and UTM/referral path best practices
- Experience managing the selection, negotiation, contracting, design, implementation, training, and maintenance of the full marketing vendor (product and services) lifecycle
- A clear understanding of revenue marketing, demand generation, ABM, and how marketing connects to pipeline and growth
- A proactive mindset. You anticipate needs, flag risks early, and solve problems without being asked
- Strategic doer who balances high-level thinking with hands-on execution, prioritizing tasks effectively to focus on what moves the needle most
- Simplify complex technical details and present them in a clear and concise style for executive-level audiences.
- Excellent stakeholder management. You know how to influence, prioritize, and keep things moving
- High level of proficiency across marketing operations. You're confident across platforms, data, and process design
- You work quickly, communicate clearly, and are comfortable in fast-changing environments
- You are dynamic and comfortable moving quickly and navigating the complex nature of a scale-up
In addition to a generous base salary and commission plan, here are somethings we think you will love:
Our awesome team culture. We are focused on achieving results as a team and having fun whilst we do it. You won’t find a friendlier or more dedicated bunch of people.
Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.
The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance.
Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen, ample parking and the option to bring your dog to work.
We offer a fantastic suite of benefits: 23 vacation days plus an extra paid day off to enjoy your birthday, 10 sick days and 1 annual volunteer day. We offer medical, dental and vision coverage at $0 payroll cost at the employee-only coverage level and cover 50% for all other level. 1x your annual salary in Life and AD&D coverage at no cost to you. 5% match on your 401(k) and no vesting schedule after your first 90 days.
Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.
View Unily's USA Careers Privacy Notice here