E2E Rebate & Promotions Manager

Job Title: E2E Rebates and Promotions Manager

Location: Kingston

Work-Level: WL2A

Job Purpose

This role sits at the centre of Commercial Finance Operations, overseeing the processes, systems, controls and governance for Trade Marketing Investment. It is responsible for safeguarding P&L and balance sheet integrity while supporting delivery of UKI cash targets.

Working closely with CD teams, the Head of Customer Operations and the UKI Financial Controller, the role drives strong financial controls, operational excellence and continuous process improvement.

The position manages outsourced rebate and claims operations, ensuring service performance, compliance and control effectiveness.

It provides valuable financial controlling experience through ownership of key controls and accountability for control delivery across the organisation. The role also offers exposure to high-profile regional and global projects, line management of a UK-based team and indirect leadership of third-party service providers.

This role is ideal for someone who can work independently, deliver at pace and lead change across the UKI organisation and wider regional network.

Responsibilities

Continuous Improvement

• Digitise and transform processes, simplifying ways of working to improve the user and customer experience.

• Identify issues and root causes and propose and implement changes through the business

• Champion usage of tools and deliver training and capability development programmes

• Work with global/local teams to ensure the key systems are fit for purpose and they support key KPis

Leadership

• Lead a team of 8

• Ensure absolute clarity on roles, responsibilities and expected behaviours to ensure E2E efficiency and effectiveness

Controls

• Ensure financial controls operate as per the GFCF and take corrective action if deficiencies are found.

• Monitor compliance and design effectiveness of controls operated by 3PSPs.

• Responsible for delivery of on-time payment of customer claims and be the first point of contact for Senior Finance

• Ensure business continuity and auditable operational and financial control in a highly operational environment

Delivery through 3PSP

• Build a partnership with the 3PSP Genpact team in Bangalore who are responsible for operational transactions

• Use their expertise to implement changes to improve the efficiency and effectiveness of the end-to-end processes.

• Hold internal and 3PSP teams to account for the delivery of process SLAs and manage escalations

Customer Focus

• Drive "best in the industry" interaction with customers.

• Deliver stretching targets for Claim Turnaround Times, Deductions and Rebates set up on time.

• Hold all teams within Unilever and Genpact accountable for delivering against Service Level Agreement.

• Seek external insight to understand market developments and propose how to incorporate new ideas.

All About You: Skills Profile

• Qualified accountant or qualified by experience

• Understanding of Financial Controls

• Team Leadership experience

• Excellent engagement and communication skills

• Ability to deliver to deadlines

• Strong project management skills and preferably an understanding or experience of agile ways of working

• Experience of working on IT or process transformation projects is preferable

• Curiosity to drive transformational change

• Ability to own and drive the agenda for the business

• Ability to effectively business partner and build connections with stakeholders without a formal partner relationship

• Ability to influence, constructively challenge, hold others accountable and maintain high standards

NOTES

What We Offer

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You'll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion at Unilever | Unilever.

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