Sales Manager

Job Summary

The Sales Manager is responsible for driving revenue growth through the successful implementation of sales strategies. The primary focus of this position is to attract new business opportunities, maintain existing client relationships, and maximize revenue across all revenue streams.

Essential Functions:

% Time Spent

• Generates new business leads through active prospecting, networking, and market research.
• Conducts regular market visits, participates in industry events, and builds relationships with potential clients and corporate partners.
• Maintains understanding and awareness of profitability of group prospects.
• Updates leads regularly and move leads through the sales process at a steady, constant pace.

60%

• Cultivates and maintains strong relationships with clients through personal calls, promotions and entertainment (on and off property).
• Negotiates and finalizes sales agreements, contracts, and pricing to ensure mutually beneficial partnerships.
• Makes sales calls and presentations to key accounts in feeder cities and Local Negotiated Rate (LNR) accounts in local markets.
• Documents information pertaining to all client meetings and conversations.

25%

• Develops and implements comprehensive sales strategies and action plans to achieve booking goals and maximize market potential.
• Analyzes market trends, competitors, and customer needs to identify business opportunities, expand current business base, and gain a competitive advantage.
• Monitors performance against objectives and makes necessary adjustments to ensure consistent achievement of goals.

15%

Other Duties and Responsibilities:

• Works collaboratively with other departments to ensure seamless execution of sales initiatives and to deliver exceptional customer experiences.
• Ensures all customer interactions and sales processes adhere to the highest standards of professionalism and customer service excellence.
• Strives to meet or exceed department company goals and objectives.
• Attempts to communicate with guests in guest’s native language, if applicable.
• Reports maintenance deficiencies, safety hazards, accidents, or injuries.
• Follows Personal Protective Equipment (PPE) requirements, and report any defective, damaged, or lost PPE including equipment that does not fit properly to management.
• Follows all safety procedures and be able to recognize and act in emergency situations.

Education and Experience:

• High School Degree or equivalent required.
• Bachelor’s degree (or foreign equivalent) preferred.
• 5 years of progressive management experience in a 4-star hotel or resort preferred. 
• 5 years of experience at the executive level is required. 

Knowledge, Skills & Abilities:

• Delphi FDC Sales System experience preferred.
• Experience with social and wedding market preferred.
• Experience working with Hilton brands is a plus.
• Ability to read, write, listen, and communicate effectively in English.
• Demonstrated ability to interact with guests, employees, and third parties that reflects highly on the hotel, the brand, and the company.
• Ability to effectively present information and respond to questions from management, clients, customers and the general public. 
• Must have strong selling and interpersonal skills to establish and maintain effective working relationships, communicate effectively with staff and management, analyze and resolve problems, use independent judgment, and engage successfully with the public.
• Arrange and conduct special events, site inspections, and off-site presentations for potential clients.
• Represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.
• Proficient in Microsoft Word, Outlook, Excel, and ability to effectively use hotel software systems.
• Ability to operate in a 7-day per week, 24-hour per day business setting.
• Ability to perform intermediate math to calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, volume, basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Physical Demands & Work Environment:

• Constant talking, hearing, tasting and smelling.
• Constant near and far vision.
• Constant speaking and listening required.
• Frequent sitting.
• Frequent exposure to moderate noise levels. 
• Occasional standing and walking.
• Occasional reaching and grasping, handling and feeling with hands and arms.
• Occasional stooping, balancing, kneeling, crouching, crawling, climbing stairs, and/or lifting up to 10 lbs.