Kore.ai Solution Architect

Role: Kore.ai Solution Architect
Location: Malvern, PA (Onsite)
Duration: Long-term Contract

Job Description:

• Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue.
• Kore s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore s own Messaging app.
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RESPONSIBILITIES

• Work closely with the client teams to define and architect the solution for our clients on Kore.ai XO platform. This will include estimating the components required to provide a comprehensive AI solution that meets and exceeds the client's expectations delivering tangible business value to our clients.
• The candidate is expected to deliver cognitive applications that solve/augment business issues using leading Conversational AI technology frameworks.
• Build high level chatbot architecture with backend integration, channel integration, Orchestration, high level understanding of security, chatbot platform understanding.
• Have migration and upgrade experience in various of Kore.ai.
• Should have exposure in multiple Conversational AI platforms and experience in evaluating different Conversational AI platforms against customer requirement.
• Review and integrate the technical architecture requirements.
• Direct and influence client Bot/Virtual Agent architecture and experience in architecting and designing Chatbot solution.
• Provide input into final decisions regarding hardware, network products, system software and security.
• Experience to various backend systems like ServiceNow, Salesforce, IVR, Amazon Lex, ASR/TTS systems is a plus.

MUST HAVE SKILLS

• Overall 10 years of IT experience and a thorough understanding of Conversational AI SaaS landscape.
• Working experience in Kore.ai AI platforms (XO 10.x and 11.x)
• Should have excellent communication and presentation skills.
• Should have good experience in Prompt Engineering, GenAI, LLMs etc.,
• Work autonomously and be comfortable building projects from start to finish.
• Work and delivery programs in a global delivery model.
• Skill - NodeJS/Python/C#, Conversational AI SaaS framework, Webservices/RESTful API's.

OTHER SKILLS WE'D APPRECIATE

• Lead, collaborate and work efficiently amongst a team of developers and designers.
• Willing to travel as required.
• Knowledge and expertise in Kore.AI will be an added advantage.