Senior Program Manager

Unigen, headquartered in Newark, California, is a trusted partner for businesses seeking to power their next generation of products. Founded in 1991, we've grown into a leading provider of electronics manufacturing services (EMS), offering a comprehensive suite of solutions from design and manufacturing to supply chain management. From advanced memory modules to high-density storage devices, our solutions are engineered to meet the demanding needs of today's technology landscape. Our commitment to quality and innovation ensures that our partners have the tools they need to succeed.

At Unigen, you'll have the opportunity to work on cutting-edge projects and make a real difference. Working at Unigen means you'll be surrounded by other innovative companies, have access to top talent, and be close to world-class resources. We offer competitive compensation and a comprehensive benefits package, including 401(k) matching. This location, combined with our benefits, provides a unique advantage for those looking to thrive in the semiconductor industry.

Job Title: Senior Program Manager

Department: Program Management

Reports to: Vice President of Program Management

Location: Newark, CA

Job Overview: The Senior Program Manager provides enterprise-level support for Unigen products and services to designated customers, ensuring quality service, operational performance and effective coordination and communication with the customer.

Primary Job Responsibilities:

1. Voice of the Customer (VoC): Serve as the main point of contact & communication for business relationships and escalation, deliver reports per contractual agreements, and facilitate meetings with customers and CFT or Unigen Leadership.
2. Responsible for managing all aspects of account program management, which operates in a (CFT) matrix management capacity with the following functional areas: production, planning, materials management, quality, engineering, and new business development.
3. Responsible for monitoring and analyzing cost, revenue and profitability performance of programs, providing revenue forecasts and ensuring products are completed on time and within budget; provide pricing rationale and recommendations supporting quotations and proposals for new business opportunities.
4. Responsible for ensuring that program operational metrics are in place and are effectively managed. Monitor key operational performance metrics such as on-time delivery, quality, responsiveness, price for value, and use of technology. Review company performance to standards on a regular basis reacting to metrics by identifying root cause and solutions.
5. Responsible for submitting claims recovery to customers such as: Purchase Price Variance (PPV), Tariff, Freight, Overtime (OT), Engineering Changes Impacts, Rework, and Others.
6. Responsible for ensuring customer projects meet the customer’s expectations and are delivered on time. Provide timely responses to customer requests, offering clear answers and commitments.
7. Ensure accurate interpretation and execution of contractual requirements to the CFT.
8. Conduct effective kick-offs and Manufacturing Readiness Reviews to ensure seamless project execution.
9. Maintain and nurture the customer relationship with an advocacy attitude and dedication to excellence.
10. Facilitate and support Quarterly Business Reviews, driving closure on subsequent actions.
11. Coordinate customer site visits as required.
12. Mentors and supports new Program Managers.

Key Tools and Technology:

1. Document and presentation software: Microsoft Word, Excel, Power Point, Adobe Acrobat
2. Document control software: PLM Agile
3. Enterprise Resource Planning software: Oracle R12 and ASCP
4. Data mining, analysis, and reporting software: Portus

Qualifications:

1. Preferred Bachelor's degree in relevant field or equivalent combination of education and experience.
2. Minimum 7 years’ experience as a Program Manager in a contract electronics manufacturing environment.
3. Strong analytical, financial and budgeting skills.
4. Proficient in MS Office Suite: Word, Project, and PowerPoint.
5. Advanced proficiency of Microsoft Excel is required.
6. Solid understanding of Backlog and MRP/ERP systems.
7. Working knowledge of Product Lifecyle Management (PLM) systems, preferably Agile.