Customer Service and Support Representative

UnifyCX is looking for extraordinary Customer Service and Support Representatives to join our motivated and ambitious team in San Antonio, Texas.

Pay And Perks

Base Pay: $18.00 per hour

• 9pm to 6am weekdays receive a shift differential at rate of $1 per hour.
• All weekend time receive a shift differential at rate of $1 per hour on shift differential.
• An additional $1 per hour attendance incentive based on monthly attendance.
• Up to $60 monthly transportation bonus based on attendance.
  
  

Additional Benefits: UnifyCX Company offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options.

Shifts: Our client’s program runs 24/7. Schedules vary but weekend availability is a must.

Classroom Training Hours: M-F - 8:30 AM – 5:00 PM

Classroom Training duration: 2-3 weeks

After Classroom you would move to Transition Days Schedule (30 Days): 10 AM-7PM CST

Schedule for the first 90 days of production will be given during offer stage.

Who You Are

• At least 1 year Customer Service experience required preferably in a Call Center or Professional environment.
• Ability to work one weekend day per week.
• Understanding of ticketing systems.
• Exceptional communication skills with an emphasis on empathy and understanding.
• Critical thinking and logical prioritization skills.
• Strong problem-solving skills.
• Flexibility to adapt to changing environments.
• Warm welcoming personality with a commitment to Customer Service Excellence and Professionalism.
• Sales background or competencies preferred but not required.
• Commitment to reliability.
  
  

One or a combination of the following will be taken into consideration in lieu of direct call center experience: training, military experience, and/or education.

What Will You Do?

• First point of contact to provide customer service and support to customers via phone, chat, email, and/or ticketing portal.
• Create work order tickets while responding to client requests.
• Ensure fastest and easy resolution while delivering an exceptional customer experience during every interaction.
• Handle a wide range of technical support inquiries, from routine matters like password resets to more complex product questions and support issues.
• Maintain customer records by updating account information.
• Troubleshooting, creating support tickets, and delivering customized solutions.
• Ensure customers feel supported and heard throughout call duration.
• Handle a high volume of customer contacts in a professional manner.
• Be skilled in multi-tasking while effectively navigating across multiple technology platforms and systems.
• Understand and work with a sense of urgency.
• After 90 days of employment this position can potentially move to Work from Home if key metrics are hit and maintained.
  
  

Who We Are

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified woman-owned business and an EOE employer who welcomes diversity.