Director of Market Operations

Overview

Unified is a nationwide community of providers, operations specialists, and thought leaders who look for the greatest opportunities to impact every woman’s health, at every stage of their journeys. We are unparalleled in our scale and ability to adapt to address unmet and underserved needs. Through 815 clinics, 23 IVF labs, nationwide telehealth capabilities, and targeted case management, our 2,700 independent, affiliated providers deliver comprehensive women’s health services and continuously work to implement methods and develop techniques or platforms that improve the healthcare experience. We remain focused on enabling the discovery of new ways for our affiliated providers to deliver the high-quality care experience women deserve, in the ways they most wish to receive it, and collaborate across our community to make our vision a reality.

The Director of Market Operations, Mid-America Physician Services (MAPS), is responsible for the execution of operational and strategic work, both day-to-day operations and special initiatives, for the Affiliate medical group. As part of this role, the Director, Market Operations, also executes on the market growth strategy to support success and profitable growth for our affiliate partner as part of the Unified Women’s Healthcare (Unified) organization.

The Director, Market Operations is considered one of the key leaders “on the ground” in the market to work with the healthcare practices (care centers), the clinical governance board (CGB) and the Unified support team. This leader oversees the management services delivered to the affiliate medical group and leads optimization of the care centers’ performance.

Responsibilities

• Matrixed leadership of the dedicated and designated team members required to provide MSO services and support the affiliate in achieving its goals, financial and otherwise. These include: revenue cycle management, provider relations, marketing, contracting, compliance, risk management, human resources, recruiting, payroll, credentialing, finance/accounting, IT, integrations, and PMIS & EHR oversight.
• Development and support in execution of strategic plans to drive profitable growth for the Affiliate Medical Group.
• Support of the Clinical Governance Board for the Affiliate Medical Group to ensure that objectives and focus are clear; facilitate preparation, execution, and follow up for meetings and engagement of various board members and CGB leadership.
• Help practices maximize revenue and operational performance – both directly and/or through management of team member(s).
• Management of reporting of financials, goals, and KPIs (key performance indicators), including operating metrics, to understand and report on progress related to goals and operating plan throughout the year.
• Oversight and implementation of business office policies, processes and standard operating procedures.
• Identification and facilitation of process and service improvement opportunities and related structural needs.
  
  

In support of the above responsibilities, the following will be required:

• Engagement across Unified’s centralized functional teams to ensure alignment on support needed for market goals and Affiliate medical group needs
• Direct work with clinical leadership to implement clinical workflows to enable high-quality care and improve patient and physician satisfaction
• Compliance with regulatory guidelines and legal contracts
• Organization and facilitation of various committees for the medical group supporting IT, Quality Assurance, Value-Based Care, Compliance, Risk Management, and other important initiatives
• Support for other duties based on diverse business needs, service requests, and other requirements and needs of the Affiliate medical group
• Support for critical talent and culture foundational work that enables success for the above, including hiring, performance management/establishment of goals, team engagement, and relationship building.
  
  

Qualifications

• Bachelor's degree required, Master's Degree preferred in business or other field requiring highly developed language and reasoning skills.
• 5 to 10 years’ experience in a health care organization with broad industry knowledge of patient care management, community-based physician practice management, managed care and care financing at the macro level; experience working directly with physicians and practice managers in a similar model (management services organization) preferred; experience directly in the women’s health space considered a plus
• Experience working with a senior executive team and establishing structure and management process is preferred, especially as it relates to communication approach and style; experience with change management, negotiation, or collaboration with win/win in mind is considered a plus
• Other necessary skills:
• Clear communication skills, written and verbal, are required
• Proficiency in Microsoft Office 365 with advanced skills in Excel and PowerPoint required
• Track record of success; ability to deliver results in a fast-paced and high-pressure environment
• Highly responsive and organized, including the ability to advance multiple initiatives in parallel and proactively plan to coordinate across multiple parties and/or to execute on complex projects
• Highly developed skills in navigating a matrixed organization, with the ability to establish and leverage relationships to drive results in a large organization
• Excellent operational, analytical, and problem-solving skills
  

We’re here for you—both personally and professionally.

Our benefits are designed to support you and your family at every stage of life. From health and wellness to financial security and career growth, we offer a comprehensive package to help you thrive.

Here’s a look at what we offer:

• Health Coverage
  
  

Medical, dental, and vision plans, fertility benefits, and supplemental insurance options.

• Paid Time Off
  
  

Vacation, personal days, and paid holidays to help you recharge.

• Financial & Retirement Planning
  
  

401(k) with employer contribution, plus Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).

• Income Protection
  
  

Short- and long-term disability, paid parental leave, basic life insurance, and optional additional coverage.

• Wellbeing Support
  
  

Employee Assistance Program, commuter benefits, pet insurance, and identity theft protection.

• Professional Development
  
  

Opportunities and resources to support your career growth.