What are the responsibilities and job description for the Customer Service Representative [UDHG] position at Unified Door & Hardware Group?
Unified Door & Hardware Group (UDHG), a Foundation Building Materials company, is a premier distributor and solutions provider for the commercial door and hardware industry across North America. With a focus on quality, service, and expertise, UDHG partners with contractors, builders, and architects to deliver comprehensive door, frame, and hardware solutions for a wide range of projects. Headquartered in New Jersey, UDHG operates with a strong presence across the United States, supported by a team of dedicated professionals. Our Core Values of Safety, Customer Commitment, Teamwork, Integrity, and Excellence serve as the foundation of our success, driving superior service and trusted partnerships throughout the industry.
Position Overview
The Customer Service Representative position is responsible for assisting customers with inquiries, resolving problems, and processing orders or returns. Key responsibilities involve serving as the main point of contact for customers via phone, email, or chat, while maintaining expert knowledge of a company's products and services to ensure customer satisfaction. The role requires strong communication, problem-solving, and patience, as well as the ability to work in a fast-paced environment.
Key Responsibilities
The listed pay range reflects the expected base rate for this position. Actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market.
At UDHG, a Foundation Building Materials company, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work, which includes:
Unified Door & Hardware Group, a Foundation Building Materials company, is an Equal opportunity Employer. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetics, veteran status, or any other characteristic protected by federal, state, or local law.
Position Overview
The Customer Service Representative position is responsible for assisting customers with inquiries, resolving problems, and processing orders or returns. Key responsibilities involve serving as the main point of contact for customers via phone, email, or chat, while maintaining expert knowledge of a company's products and services to ensure customer satisfaction. The role requires strong communication, problem-solving, and patience, as well as the ability to work in a fast-paced environment.
Key Responsibilities
- Customer interaction: Answer customer questions and respond to inquiries via phone or email.
- Problem resolution: Address and resolve customer complaints, issues, and technical problems.
- Process management: Take orders, process returns and manage customer accounts.
- Information provision: Provide customers with information about products, services, and company policies.
- Record keeping: Maintain accurate customer records and log interactions.
- Collaboration: Work with other departments to ensure customer issues are resolved effectively.
- Other relative duties as assigned.
- Associate’s degree, or equivalent combination of education/experience.
- English language communication skills (both written and verbal)
- Experience using Microsoft Office products.
- Good math aptitude.
- Some familiarity with industry specific software.
- Ability to travel.
- Ability to read and interpret construction plans and specifications.
- Knowledge of commercial door and hardware products and building code requirements.
The listed pay range reflects the expected base rate for this position. Actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market.
- Base: $25-$35/Hourly
- Bonus: Not Eligible
At UDHG, a Foundation Building Materials company, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work, which includes:
- Medical
- Dental
- Vision
- HSA/FSA plans
- Voluntary Life and Accidental Death & Dismemberment (AD&D Insurance)
- Critical illness, Hospital Indemnity, Accident Coverage
- Legal Insurance Plan
- Generous 401(k) plan with company match
- Paid Time Off & Paid Holidays
Unified Door & Hardware Group, a Foundation Building Materials company, is an Equal opportunity Employer. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetics, veteran status, or any other characteristic protected by federal, state, or local law.
Salary : $25 - $35