Senior Information Technology Support Engineer

Unifi is the nation’s largest aviation services provider, with over 45K team members and a global footprint spanning over 250 airports in the U.S., Canada, the UK, Ireland, and continental Europe. We deliver reliable, high quality aviation services that support global travel and the world’s leading airlines. At Unifi, you’ll be part of a diverse, inclusive team where passion, integrity, and empathy are at the core of what we do. Unifi is the nation’s largest aviation services provider, with over 45K team members and a global footprint spanning over 240 airports in the U.S., Canada, the UK, Ireland, and continental Europe. We deliver reliable, high quality aviation services that support global travel and the world’s leading airlines. At Unifi, you’ll be part of a diverse, inclusive team where passion, integrity, and empathy are at the core of what we do.

We are seeking a Senior IT Support Engineer to provide end-user technical support across our corporate and field operations teams. This role serves as a key point of contact for IT-related issues, ensuring timely resolution of support requests involving devices, applications, system access, and general troubleshooting

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The ideal candidate will have hands-on experience supporting Windows environments, Microsoft 365 applications, and endpoint management tools while delivering excellent customer service to both office and frontline employee

s.
Essential Duties and Responsibiliti

• es:Serve as the primary point of contact for day-to-day IT support reque
• stsTroubleshoot hardware, software, printer, mobile device, and application-related iss
• uesProvide remote and onsite support for employees as nee
• dedManage support tickets from intake through resolution within the ticketing sys
• temPrioritize requests based on business impact and service level expectati
• onsDocument troubleshooting steps, resolutions, and escalations accurat
• elySupport setup, imaging, configuration, and deployment of laptops and mobile devi
• cesAssist with routine software installations, updates, and system patch
• ingSupport Microsoft 365 applications including Outlook, Teams, and OneDr
• iveAssist with password resets, account access, and MFA troubleshoot
• ingSupport user account administration within Azure Active Directory (Entra
• ID)Assist with device management and policy support through Microsoft Int
• uneEscalate advanced technical issues to senior IT resources or vendors when appropri
• ateMaintain knowledge base documentation and standard operating procedu
• resIdentify recurring issues and recommend process improveme

nts
Qualificati

• ons:Must be able to pass a pre-employment drug screen and background c
• heck2–5 years of experience in Help Desk, IT Support, or End User Sup
• portExperience supporting Windows 10/11 environm
• entsFamiliarity with Microsoft 365, Azure Active Directory (Entra ID), and Microsoft In
• tuneExperience using ServiceNow or similar ticketing sys
• temsWorking knowledge of TCP/IP, DNS, VPN, and basic network troubleshoo
• tingStrong troubleshooting and problem-solving sk
• illsExcellent communication and customer service sk
• illsAbility to manage multiple priorities in a fast-paced environ

ment
Preferred Qualificat

• ions:Experience with SCCM
• /MECMMicrosoft certifications such as Azure Fundamentals or Modern Desktop Administ
• ratorExperience supporting multi-site or distributed workforce environ

ments
Physical Requirements / Work Enviro

• nment:Ability to sit, stand, and work at a computer for extended p
• eriodsAbility to lift and move IT equipment up to 25 pounds as
• neededOccasional travel to local sites may be re