Performance Manager - Prospect CLT

With decades of experience and operations at more than 30 major airports—including Chicago, Dallas, Newark, and more—Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity in everything we do—providing reliable, high-quality service to our airline partners and the traveling public every day.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. 

Job Summary: 

The Duty Manager is responsible for ensuring the daily airport operation runs in a safe, efficient, and cost-effective manager.  The Duty Manager will oversee and coordinate team activities to create a safe, reliable, efficient, and effective operation.

Benefits:   

• Competitive pay with daily access to earned wages.

• Comprehensive Medical, Dental and Vision Insurance for full-time employees who work 30 hours per week. Benefits begin in the month following 60 days of service. Eligible dependents are spouse, children under age 26 years, disabled dependents of any age. 

• Voluntary Additional Coverages: Short-term disability (STD), Accident, Critical Illness, and Hospital Indemnity. 

• Exclusive Employee Discount and Perks including Working Advantage, Payactiv (Earned Wage Access), Purchasing Power, Active&Fit. 

• Paid Time Off (PTO) – Location specific leave policy.

• Exclusive Travel Discounts: 

• Wizard – Industry-exclusive deals on hotels, car rentals, cruises, and more!

• Concur – Discounted cars and hotels

• Tuition Discount with Purdue Global.

Job Duties:  

• Supervises and coordinates team activities related to the operation. 

• Coaches, counsels and mentors employees, including issuing disciplinary action as required. 

• Assists in recruiting, administrative, payroll, employee scheduling, and general administrative duties.

• Monitors staffing and overtime use and operational and financial performance of the assigned station.

• Promotes team-building initiatives to develop and motivate team members. 

• Monitors and enforces safe working conditions in accordance with regulatory requirements, Prospect policies and safety procedures, and all applicable laws. 

• Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity. 

• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.  

Qualifications:  

• High School diploma, GED or equivalent education.

• Must be at least 18 years of age. 

• Must be able to obtain credentials required as per airport or state or customs requirements. 

• Supervisory experience is required. 

Preferred Qualifications: 

• Two years of relevant work experience in the aviation or ground handling services industry.

Physical requirements:  

• Must be able to frequently push, pull, stoop, squat, kneel, bend, lift up to 70lbs and move up to 70lbs; and constantly walk, stand, handle, grasp and reach out. May have to reach above shoulder occasionally.

Working conditions:  

• You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment. 

• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

• Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.

"Prospect Airport Services is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."