What are the responsibilities and job description for the Manager - IT Operations and Support position at Unifi?
Requirements and Description
About the Role:
We’re seeking a Sr. Manager of IT Operations Service and Support to lead our IT support services, including the service desk, end-user support, and IT asset lifecycle management. This role will oversee hardware and software procurement, vendor management, and ensure exceptional IT service delivery across the organization.
Key Responsibilities:
- Lead IT service desk and support teams; drive operational excellence and user satisfaction
- Manage IT hardware and software procurement, licensing, and inventory
- Oversee incident, request, and problem management using ITIL best practices
- Maintain service SLAs and lead continuous improvement initiatives
- Collaborate with cross-functional teams to align IT support with business goals
- Monitor vendor performance and ensure contract compliance
What You Bring:
- 8 years of IT operations or support experience; 3 years in leadership
- Experience managing IT asset procurement and lifecycle
- Strong knowledge of ITSM tools (e.g., ServiceNow, Jira) and ITIL framework
- Excellent communication, leadership, and vendor management skills
- Bachelor's in IT, Business, or related field (Master’s or certifications a plus)
Why Join Us?
- Impactful leadership role in a growing IT organization
- Competitive compensation and benefits
- Opportunities for innovation and automation
- Collaborative and inclusive culture
Unifi Aviation, LLC. is an Equal Opportunity Employer.
"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."